Just Let it Rip – The Problem with Polished

If you want a rush, forget about skydiving, bungee jumping, or walking over hot coals. Try speaking extemporaneously, from your heart to a group of people for at least ten minutes. They say public speaking ranks as people’s number one fear, even higher than fear of death.

I did that one weekend a while back. I chose that. I wanted to put myself in a situation that would push me smack up against my greatest resistance and fear and just see what would happen. I committed to doing it, even though it scared the hell out of me. I purposely didn’t prepare. I wasn’t exactly sure WHAT I was going to say or do. In the minutes before I would be called up to speak, I felt my heart beating in my mouth. My hands were sweaty. There was an electricity around me that I feared would paralyze every muscle in my body.

I never thought I was afraid of public speaking. I’ve facilitated workshops, taught classes, done lectures. I learned to enjoy being on stage or at the front of the room, though in the back of my mind horrible thoughts lurked – like, “What if I let these people down? What if I waste their time? What if the things that come out of my mouth don’t make any sense? What if my presentation is just ho, hum and people start to yawn, or check their phones, or tune out altogether?”

I’ve resisted these fears in my past – fought them with long, hard preparation and research and practice. I’ve poured over my subjects, outlining them, dissecting them, breaking the concepts down and then putting them back together. I’ve designed curriculum, carefully constructed to ensure that each learning point was supported, reinforced, tested. I’ve memorized it, dreamt it, ate it for dinner, and regurgitated it again and again and again for practice.

But the more polished and prepared I tried to be, the less I connected with my audience. The less fulfilled all of us came away from the presentation feeling. And my greatest fears became a reality. They were bored. They were restless. They left wanting something more. And so did I.

The truth is, for everything I know, there is far more that I don’t know and want to learn. The more I venture into that part of me that doesn’t know things, the more curious I am. And the more I indulge my curiosity, the less I care about managing my appearances, needing to come across as someone who’s got it all figured out. Instead of filling my mind with stuff that ends up feeling more like clutter than anything else, I find that my heart begins to open and beat with a new energy and vibrancy. It receives. It remembers. It guides. It connects.

I’m intrigued with people who are willing to courageously step on stage and talk about what scares the hell out of them. I enjoy watching the bloopers more than the polished, perfected performance. Let me see you at your most vulnerable. Not so that I can feel superior to you, but so that I can be inspired by you. Because what keeps us from truly connecting with each other is our need to cover up and mask the common denominator that truly unites us. We are human. We feel. We cry. We love. We yearn. We try. We leap. We fall. We get back up again.

In conversations with people, when I dare to forget about my mask, my facade, my persona — and just say what’s in my heart, I am liberated. I am connected. I am transformed. Sometimes when I do that, the people around me drop their facades too and things begin to get interesting. We dispense with small talk and go for the good stuff. We lose sense of time and space and are embraced by the electric buzz of possibility and wonder. And we leave each other’s presence feeling uplifted and inspired.

That’s what I want to bring to the stage in every area of my life. I’m beginning to realize that the powerful part of writing, speaking, creating a video, engaging in conversation — anything we do to connect with others — is not so much about finding the perfect combination of words, but rather about tapping into an energy — live, vibrant, pulsing, bright, beautiful.

Our greatest opportunity is to create a bridge through which this energy can somehow travel from one to another in such a way that it will liberate, soothe, uplift, energize, inspire, and fill us all up with boundless passion and light until we burst in a joyous explosion of blissful exhilaration, and brighten everything and everyone around us.

That was my intention that one weekend when I got up in front of people and spoke without any preparation, and it is still my intention.  With this blog, in my meetings with clients, with my family, my friends, and my very self.  Polished? Perfected?  Heck no.  Fun?  Thrilling?  Worth the risk?  Ohhh, yes.  And I’m just getting started…

What can you do today to forget about polished and just let it rip? Move into your fear. There is energy and electricity there. For you. For me. For all of us.

I dare you.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

What Does the Disruption of Higher Education Have to Do with Business and Leadership?

Did you know that research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85 percent of job success comes from having well-developed soft skills and people skills? And 18 months after being hired, 54 percent were discharged, and in 89 percent of cases it was because of attitude rather than skill.

In a 2013 study, 93 percent of employers agreed that candidates who demonstrate a capacity to think critically, communicate clearly, and solve complex problems are more important than their undergraduate major.

According to a 2016 survey of employers, the skill cited as most desirable in recent college graduates is the very human quality of “leadership.” More than 80 percent of respondents said they looked for evidence of leadership on candidates’ resumes followed by “ability to work in a team,” at nearly 79 percent. Written communication and problem solving came in at 70 percent. Technical skills ranked in the middle of the survey, below strong work ethic and initiative.

But in an annual survey by Express Employment conducted in April of 2017, employers were asked to rank 20 factors they consider when making hiring decisions. Consistent with the results of the past several years, education was ranked dead last.

Similarly, in their 2011 study, Academically Adrift: Limited Learning on College Campuses, professors Richard Arum and Josipa Roksa found that “at least” 45 percent of the undergraduates they surveyed showed “exceedingly small or empirically nonexistent” gains in critical thinking, complex reasoning and written communication during their first two years in college. After four years, 36 percent of their sample still showed no improvement at all. It was said, “They might graduate, but they are failing to develop the higher-order cognitive skills that it is widely assumed college students should master.”

What do these studies have in common?

They all point to the attributes necessary to thrive in business today – attributes that appear to be lacking in many college graduates, and qualities that in my experience tend to differentiate the best leaders from all the rest.

These statistics are all quoted in a new book called Leveraged Learning: The Age of Opportunity for Lifelong Learners and Experts with Something to Teach, written by one of my mentors, Danny Iny, who I believe is a brilliant visionary. In this ground-breaking work, Danny addresses the problems prevalent in higher education today that are leading to a major disruption – one that brings opportunities for lifelong learners as well as experts who have something to teach.

He’s posting the entire book online for free, and you can go read it now.

Most business leaders have engaged in learning outside of their college degree programs, whether for specialization, or to learn to increase their personal and professional effectiveness.

The problem is not all programs are alike. There is a glut of them available, and many are simply a firehose of information that scratches the surface and often feels like a cookie cutter approach that doesn’t lead to any lasting change (let alone transfer of knowledge).

When I sought to create a program that would allow me to teach the concepts I wrote about in The Pinocchio Principle: Becoming a Real Leader in a manner that would allow people to truly integrate them into their leadership and their lives, I turned to Danny Iny to ensure that I could create something that would be different than anything else that is out there – something transformational.

I wanted to create an experience that would allow people to cultivate the kind of qualities that aren’t often taught in business school (or most schools for that matter), but that are vital to leadership effectiveness:

• How to rekindle the passion, meaning and joy in your work (and life) that will allow you to truly inspire and energize your workplace to bring their very best to everything they do
• How to minimize the stress, pressure and overwhelm that comes with being a high achiever – without sacrificing performance
• How to make a bigger impact and contribution in a way that is aligned with who you really are and help others to do the same
• How to improve your ability to lead and influence others toward lasting change
• How to navigate through uncertainty and ambiguity
• How to bounce back from setbacks or disappointments (and leverage the experience in ways that will get you further than you could have without them)

Danny Iny is a wizard when it comes to helping people learn and create the kinds of programs that deliver on their promises. If you are in an organization that designs and delivers training programs for your people (or your customers), I highly recommend checking out Danny’s book to gain insight on how to do that in the most impactful and effective manner.

And if you are a high achieving executive who would benefit by learning to minimize stress, pressure and overwhelm so you can access your authentic leadership genius, I’ll be offering my next iteration of my leadership development program early next year, and opening enrollment in the next few months.

More on that coming soon…

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Dream Big ~ Trust Big

Are you dreaming big enough?  If so, you may often feel overwhelmed by the seeming magnitude of what lies before you.

As we entertain dreams, visions and goals that seem so large that they become daunting, we must not be intimidated by the seeming length or difficulty of the journey ahead of us.  I was reminded of this years ago on a skiing trip.  After an hour or so, the years that had passed since my last skiing excursion no longer seemed significant and my adventurous side led me to a very difficult black run, full of moguls and steep angles.  Once I embarked upon the run, I realized I was in way over my head.  At that moment the temperature dropped suddenly and a fog rolled in that was so thick that I could not see more than three feet ahead of me.  I began to panic.  I wanted more than ever to reach the bottom of the slope and became more fixated on having the run behind me than on the thrill of the experience itself.

As soon as my attention and focus went from the snow in front of me to the bottom of the steep slope, I lost control and came crashing to the ground, losing my skis and feeling the slap of the hard cold ground beneath me.  I managed to somehow get up and put my skis back on, but before long my focus would shift and the same thing would happen again.  It was only when I resigned myself to pay attention to what was right in front of me that my body knew how to navigate each mogul.  When I let go of having to know exactly how I would get down that mountain and trust that I could make it a few feet at a time, I had everything I needed to succeed.

I think that is how life is too.  When we feel dismayed at not having everything figured out right off the bat, we can ask ourselves what we can do right now that will lead us closer to our goals and trust that we will be given exactly what we need to continue our journeys right when we need it.  Sometimes conditions are not right for us to proceed full speed ahead, and circumstances take a turn that feel frustrating.  Often the skills we need are those that can only be developed through a series of challenges that require us to move out of our comfort zones.  We may see these events as setbacks and annoying diversions without realizing their perfect place in the larger orchestration of a course of events we are engaged in that has much greater implications than what we originally envisioned.

Perhaps the whispers of our heart and the calls to greatness that we feel within our souls are essential components of a larger, collective plan that we each play a vital part in.  As we rise up to play these parts fully and wholeheartedly, we can revel in the beauty of its mysterious unfolding.  In the process, we will discover ourselves to be greater than we thought we were and use each moment of our lives to create something extraordinary for ourselves and others.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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In the Shadow of a Daunting Task

 

Do  you ever get to a place where you’ve just run out of energy and feel like you simply can’t do another thing?  For many, this seems to happen around 3pm or so – or right after lunch.  I used to think it was just a biological phenomenon – perhaps the effect of having to digest food, or needing to eat some.  I’ve tried chocolate, but it never quite works as well as I’d like it to – and it just leaves me wanting more.

One afternoon, I felt like I hit a wall.  And I did.  It was physical as well as mental.  I actually felt the wall go up as I contemplated a list I recently made of all that I hope to accomplish in the coming weeks and months and tried to figure out where (and how) to start.  The sensation originated in my stomach and rose slowly up my chest, kind of like heartburn.  Then it sunk heavily like a boulder thrown into a pond, covering my mind with muddy residue.  My impulse was to escape.  So I left my computer and took a short break, slumping into an overstuffed chair and closing my eyes for a minute.

As I sat there, I began to think about my state and see if I could identify its cause.  It was not an unfamiliar feeling.  I had experienced it another time after our dog tore into a bag of garbage containing remnants of the previous evening’s dinner and spread it all over the yard – and again right after I opened the box containing my new wireless printer and sat staring with an aching head at instructions that may as well have been in a different language.  And then I realized that it wasn’t the work ahead of me that was causing me the angst as much as what I was believing about it.

At bedtime, when my kids were young, they would get scared by shapes in their room that they couldn’t make out.  In the absence of information, they created their own stories about what they were seeing, which usually involved some kind of monster or other unwelcome guest.  But once the lights were flipped on and they realized the shadows were simply the product of a jacket thrown over the back of a chair or a teddy bear with a large hat, they settled back into their beds and slept peacefully.

I think we do this all the time with the projects and tasks we face on a regular basis – and sadly, also with our grandest dreams and visions.  In the light of day, we see them glimmer with promise and possibility.  But in the dark, our doubts and fears creep in and have a way of distorting things.  This is the point where the skeptics welcome the optimists to reality.  But it isn’t reality at all.  It is an illusion that has been created by a frightened mind.

The stories we tell ourselves in the dark are those of peril and potential failure.  In the absence of knowing exactly what it will take to accomplish the task, project or dream and whether we will be able to execute it, we begin to identify with our doubt, which amplifies the enormity that lies before us.  The shadow of a task magnified becomes a feat that feels insurmountable.  But flip on the lights and challenge the assumptions that make a creation feel heavy, and it becomes a collection of smaller pieces that can be gradually assembled over time.  As Lao Tzu once said, “A journey of a thousand miles begins with a single step.”

Whenever I feel that heaviness that comes with completing a task, I know that I have entered my dark room.  In the absence of light, I am prone to question my ability and my nerve, compare myself to others, and amplify the work it will take to finish that task (especially the bigger tasks!).  The darkness has a way of casting shadows on everything else that needs to get done as well. But in the light, I realize all I need to do is one step at a time – and then another step – and then another step.  And each seemingly insurmountable task can be broken down into a simpler component that I can get through with even just a little effort.  I can breathe through my fear and move into each experience, letting go of the outcome and enjoying the process itself.

When I stop to think about it, cleaning up the garbage the dog scattered around the yard wasn’t nearly so miserable as I thought it would be.  And setting up the printer wasn’t either.  The other, higher aspirations can be approached in a lighter, simpler manner as well.  With this in mind, I will keep on accomplishing my tasks… one step at a time.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Conquering Clutter… and Other Hairy Monsters

 

Do you ever feel as though the little things you’ve left undone accumulate to the point that they close in on your space – both physically and mentally?

This video is about my experience with that phenomenon and what I decided to do about it one day.

Why conquering clutter is so important.

Just like our computers, we too can only handle so many programs running at once.  When we succumb to procrastination and do not take the time to simplify and process things that need to be taken care of, things have a way of freezing up.  In addition, our view of reality becomes warped as problems and challenges become magnified and the stories we tell ourselves about what needs to happen to get through them become frightful and intimidating.

To keep yourself from experiencing the overwhelm and frustration that comes from clutter building up in your office and in your mind, GET INTO ACTION and do what you are most afraid of.   

Key points from the video:

• Clutter is frequently a result of not wanting to make a decision – which is often a product of not wanting to make a mistake.
• The things we leave undone accumulate until they begin to become overwhelming.  Our space and our minds become cluttered when things take up more space than they should.
• To bust through your clutter, go directly to the things you are most afraid of and JUMP IN!  Remember: You don’t need to get things done perfectly – you just need to get into action. 
• Moving forward is far better than staying in the rut you might find yourself in.

“Always do what you are afraid to do.” ~ Ralph Waldo Emerson
 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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The Weak Side of a Strength

 

I often conduct 360 feedback interviews for my coaching clients, which entail interviewing an assortment of people including their bosses, employees, customers, and peers to find out what the client’s perceived strengths and areas of opportunity are.  It almost never fails that the areas that get in the way of people’s effectiveness and continued success are in some way strengths overdone.

The best listeners often get so wrapped up in passively listening to others that they forget to talk or to bring their views to the forefront.  Those who have the admirable quality of being direct and letting others know where they stand can fall prey to delivering messages with a little too much force and not enough tact.  Optimism can become naiveté, and realism can become pessimism.  Thinking big can lead to overlooking the details, and those who are known for their precision are often criticized for missing the bigger picture.

Think about your unique strengths. 

What happens when you turn the volume level on them up too high?  A big part of sidestepping our pitfalls is simply becoming aware of them.  Without that, you will never know what you do not know and your strengths overdone will become your blind spots.  But when you observe yourself with awareness, you can recognize the areas that can be fine tuned and take action to keep yourself from falling into patterns that are unproductive and ineffective.

Lead with our strengths.

They are an essential part of our leadership and the uniqueness we bring to it.  It is important for us to find work that is aligned with these strengths (and to do the same for our people).  But we cannot allow our strengths to become crutches.  When we over rely on them, we are blocking other parts of ourselves that need expression.

We can begin to balance this out by recognizing others who have strengths that compliment our own and appreciating what we can learn from them.  And we can stretch ourselves beyond our comfort zone in an effort to explore parts of ourselves that do not regularly come to the table.  The more we practice these new behaviors, the better we will be able to employ them.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How Your Mindset Can Help You Overcome a Setback

 

“Ryan, if you knew how this day was going to end, would you do it over again?” I asked him.

“Yeah.” He answered without missing a beat.

“Would you have any hesitation going snowboarding again after your wrist heals?” I inquired.

“Nah!” he replied. “Let’s come back for sure.”

This is an excerpt of a conversation I had with my son at age thirteen on the way to urgent care after his first attempt to snowboard. I was inspired by his lack of hesitation. And his courage. But most of all, with his mindset.

Mindset is the key to overcoming setbacks. Your mindset determines—to a large degree—whether you see the experience as a success or a failure. And the way you see the experience will have an enormous impact on whether or not you will try that experience again.

What’s the big deal if you don’t try an experience again?

Well, the problem isn’t so much the broken bone—in my son’s case—which will inevitably be accompanied by a certain amount of pain. The problem is letting the setback deprive you of a future that could bring you an immense amount of joy and satisfaction. And most people let seeming setbacks deprive them of joy and satisfaction more often than they realize.

It could be the proposals they poured their hearts into to that never really went anywhere. Or the promotions they were working toward for months that ended up going to someone else. Perhaps it was the first time they went out their comfort zones, only to feel as though they landed on their backside with nothing but broken bones to show for it.

Confusing Skill with Potential

You confuse skill with potential when you decide that you’ll never be good at something because you didn’t get it right the first time you tried it. Or the second time. Or the tenth time. Most people do not have a high degree of skill when they try something new. But doesn’t mean they don’t have an enormous amount of potential.

When you confuse skill with potential, you tell yourself a story that has you making an assessment of yourself based on a very limited amount of data. The story goes like this: “Boy, I was really bad at that. I’m just not cut out for it. I should leave it to other people who actually have talent.”

You allow it to keep you from trying something again. And trying something again is exactly what you need to do in order to gain the very skill you are having difficulty executing. So your story becomes a self-fulfilling prophecy. You miss out on the joy of ultimately mastering that skill. And so do all the people who would have benefited from what you could have accomplished if you did.

But that’ s not the only story that can get you into trouble.

Taking an Experience Personally

When you take an experience personally, you make it more about you than anything or anyone else. Your universe constricts and you become the center of it. You feel hurt and rejected, or angry and resentful. You replay events in your mind and question what you did to screw things up. You think, “if only I would have done this, or been more like that, things would have gone better.”

You become so fixated in feeling wronged or victimized that you render yourself powerless. In an effort to avoid being hurt again, you may hedge your bets, fly under the radar, try not to get your hopes up. And this act of withholding keeps you from doing the very thing that could allow you to succeed next time.

Often, setbacks have nothing to do with you as a person.

You lost a big client. Yet in retrospect, you realize the client was a huge pain in your rear end, sucking up time and energy that you could have dedicated to someone you really love to work with. And if you take it personally, you’ll keep your perfect client from seeing the very thing in you that could cinch the deal.

What If It Was Personal?

But what if it did have to do with you? What if you came on too strong? Or too meek? Or if there was something you could have done to get that promotion, keep that client, succeed with that proposal? Well, if you take it personally you may never have the courage, the confidence and the open mind it takes to solicit or receive the feedback you need and to act on it in a way that allows you to succeed next time.

There is a difference between taking things personally and learning what you could do differently next time. Taking things personally causes you to contract. And learning allows you to expand. Which will you choose?

Conclusion

My 13-year-old son reminded me of the importance of mindset in my own life.

Though it’s not likely that snowboarding will be in my future, there is a good chance that I will fall the next time I try something new. When I do, I will remember how his lack of regret and eagerness to try again kept him from an unproductive mindset.

And I will pick myself up, tend to my broken bones, and allow myself to enjoy the joy and satisfaction that comes from getting back on the slopes.

Aligning your mindset with your desired outcome is an essential and often overlooked practice – a major focus of The Real Leader’s Guide to Freedom & Flow Group Intensive. For more information, visit The Real Leader’s Guide to Freedom & Flow Group Intensive.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How to Accomplish More by Thinking Less

 

How much of your time is spent thinking about what really needs to get done versus doing it? If you are like most people, the more anxiety or resistance you have to a given task, the more your thoughts will throw you for a loop.

Sometimes those thought loops suck up a whole heap of time that could be much better spent. In many cases the thoughts we have about what’s in front of us lead us to procrastinate and block us from the very insight, creativity and resolve we need to do what’s most important.

What if it was possible to turn that dynamic on its head? Watch the video below to find out how.

 

And if you’d like more tips and insights on how to turn your grandest visions and dreams into reality, click here to download my special report, Why Real Leaders Don’t Set Goals (and what they do instead) and to receive additional tips and insights on an ongoing basis.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How to Leverage Untapped Talent, Energy and Potential Through Behavioral Styles

 

According to Gallup, employees who exercise their strengths on a daily basis are three times more likely to report having an excellent quality of life, six times more likely to be engaged at work, 8% more productive and 15% less likely to quit their jobs.

But sadly, in many organizations people are not given many opportunities to do what they are best at.

Worse, some people are routinely put into situations that are dissatisfying to them, leading them to shut down and leaving an untold amount of talent, energy and potential untapped in many organizations.

Identifying what people are skilled at and ensuring the roles, projects and initiatives they work on are a good fit requires discernment and dialogue. Having a better understanding of behavioral styles and what motivates people with each of those styles can really help.

In my last post, How to Create Synergy and Collaborate with People’s Differing Styles, I explained that there are two continuums that people fall on: task versus people orientation and introversion versus extraversion. If you overlay each of these continuums, you will create a matrix with four quadrants that make up each of the four behavioral styles of the DISC Behavioral Style Model.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

Today, I’ll provide you with some tips for leveraging the strengths of people that operate with each of these four behavioral styles. Remember, sometimes people operate with more than one, so you may want to check out recommendations for all that could potentially apply. See my last post for an overview on how to determine which style others most likely operate from.

Matching Work to Task Oriented, Extraverted Individuals (Style = Dominance)

People who are extraverted toward task are energized by challenges – the more daunting the better. They thrive in turnaround situations where they can make sweeping changes to save a struggling enterprise, venture or initiative.

They like to be in charge and tend to be very directive and decisive. They come to life in situations that require them to get others to act on things quickly but will quickly get frustrated if they are not given authority along with responsibility.

Those whose primary style is Dominance are big picture people who get bogged down with too many details and frustrated with anything that keeps them from taking quick, intense action. Inefficiency will drive them crazy and they will feel hemmed in when surrounded by constraints that get in the way of progress.

They prefer to work autonomously and will feel stifled by managers who hover and appear to be overly controlling.

Matching Work to People Oriented, Extraverted Individuals (Style = Influence)

People who are extraverted toward people thrive on social interaction. They like (and want to be liked) by everyone they meet and often possess the kind of charm that can win others over in a relatively short period of time. The excitement and buzz they generate around things they believe in allows them to be highly persuasive, which lends itself well to situations where influencing others is paramount.

Natural cheerleaders, they excel in situations that require enthusiasm and optimism. They have the ability to infuse energy and lightness into the dreariest of environments and often rely on humor that allows others to loosen up and get unstuck and revitalized.

Those whose primary style is Influence are also big picture people who get bogged down in details. They are highly creative and visionary people who get excited about things even though they may not have data that suggests their optimism is merited.

Because they tend to take things personally, they can be deflated by people who are overly skeptical and negative. They work best with people who support them and provide them with the data they need in a way that doesn’t rein them in or dampen their spirits.

Matching Work to People Oriented, Introverted Individuals (Style = Steadiness)

People who are introverted toward people are extraordinary listeners who hear and notice things others do not. They also have a natural tendency to diffuse tension among people who are overly stressed, frustrated and worked up – sometimes without even saying a word.

People whose primary style is Steadiness love to contribute and be of service to others and are content to operate in the background rather than the spotlight. Their ability to understand and connect with others allows them to serve as a bridge between people who are having difficulty seeing eye to eye. They gain and sustain support and buy in from others because of the solid level of trust they cultivate.

They are also very insightful, but often are unlikely to share their observations and ideas with others because they are uncomfortable drawing attention to themselves and tend to underestimate the impact they could potentially have. They do best in settings that encourage them to provide input but allow them time necessary to organize their thoughts before having to present them to others.

These people are steady, thorough, easy going and warm hearted. They can be depended on to deliver and follow through consistently, though often at a slower, more methodical pace.

Matching Work to Task Oriented, Introverted Individuals (Style = Compliance)

People who are introverted toward task strive for perfection, order and consistency. They thrive in situations where processes and procedures are clearly spelled out and place a high value on data that allows them to achieve and maintain a high level of accuracy, precision and security.

People whose primary style is Compliance have a high attention to detail. They prefer to rely on the tried and true rather than reinventing the wheel and tend to be somewhat risk averse. Because of this, they excel at making sure work is up to or above standard and nothing significant gets overlooked.

They often enjoy doing research and analysis – a welcome complement to other styles who would rather work at higher levels and surrounded by people. They do best in an environment that allows them to spend the time necessary to ensure things are done right the first time, where processes and standard procedures are clearly spelled out and enforced and high quality is essential.

Because they tend to be driven by logic and data, they can get frustrated in situations where people are overly emotional for reasons that do not appear to be rational.

What You Can Do Right Now

Think about the people who report to you or serve on teams you oversee. Use the information above (and/or see my recent article on recognizing styles) to identify what is likely to be the predominant style of each person. Ask yourself whether the projects they are currently working on and/or the roles they are playing are well matched to those styles.

You don’t need to drastically reengineer people’s jobs to ensure the work they are doing is a good fit for them. Sometimes the smallest tweaks make the biggest differences. Use your insight to begin a conversation with them that will open the door to better understanding and utilization of their talent, energy and styles.

If you would like to utilize the DISC Behavioral Style assessment to see how you and others in your organization score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.  The assessment is completed online and will provide you with a comprehensive twenty plus page report that provides a tremendous amount of insight – including a full page on Keys to Motivating and another on Keys to Managing.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

 

How to Create Synergy and Collaborate with People’s Differing Styles

 

Are there people in your office (or your life) that drive you crazy because they insist on doing things so differently than you do? 

When all you want is a high-level overview, they drown you in details.  Or maybe you’re the detail-oriented person who gets irritated with people who insist on going full speed ahead with what seems like a very haphazard plan (or no plan at all).

Perhaps you are an eternal optimist surrounded by devil’s advocates who seem intent on proving that your greatest ideas will never fly.  Or you may be the practical realist that gets exasperated at what appears to be pie in the sky ideas that lack the scrutiny necessary to pass muster in the real world.

How do you deal with these differences?  One thing’s for sure – treating others the way you’d like to be treated is a surefire recipe for frustration when one person’s preferences are another person’s irritations.

But what if there was a way to better understand people’s differing styles – and to leverage them so that instead of frustration, there was appreciation, collaboration and synergy?

Last week I presented one of my most popular workshops, Communicating with Style: The DISC Behavioral Style Workshop to an annual meeting one of my clients regularly holds for their customers.  In this article, I’ll share with you the framework I presented to them that will give you a leg up on improving relationships with the most important people in your life – both at work and at home.

There are two different continuums of preferences that people’s behaviors fall on.  One is task versus people orientation and the other is introversion versus extraversion.

Task versus People Orientation

If you gathered a group of people together to work on a project, some of them would be very concerned about what needs to get done, what a successful outcome would look like and how it would be measured, what action needs to be taken, and who will do what.  These people have a strong task orientation.

Others would be interested in how the project impacts people and whether their interests are represented.  They’d also be intent on knowing whether the makeup of the group includes people with the skills and experience necessary to successfully serve others.  These folks have a strong people orientation.

It doesn’t mean task-oriented people don’t like people – they just think about the task at hand first.  And it doesn’t mean that those who are people-oriented don’t care about the task – they just think first about the people who are impacted by it.

Extraversion versus Introversion

There is another continuum to consider that we can overlay onto the first one.  Most people think of extraverts as those who are outgoing and introverts as those who are more shy and reserved.  This is true as it relates to people.

It is a question of where the energy goes first.  Extraverted people direct their energy outward to start.  As it relates to people, they tend to talk more than they listen, and they often do so before they give much inward thought to what they are going to say.   In the DISC Behavioral Style model, this is indicative of the I style, which stands for Influence.

Introverted people direct their energy inward first.  As it relates to people, they are more inclined to listen before they talk, and they prefer to organize their thoughts within themselves before they articulate them to others.  In the DISC Behavioral Style model, this is indicative of the S style, which stands for Steadiness.

Extraversion and introversion can also relate to task.  When energy goes outward toward a task (extraversion), it leads people to be intensely results oriented – wanting to jump into action before they have planned or considered the environ

ment.  In the DISC Behavioral Style model this is indicative of the D style, which stands for Dominance.

Introversion toward task leads people to want to plan and prepare, research, polish and perfect before taking action and/or putting something out into the world.  In the DISC Behavioral Style model, this is indicative of the C style, which stands for Compliance.

The DISC Behavioral Style Model

If you have an understanding of the two continuums, you can begin to appreciate the four different styles people tend to behave with.  Think of someone right now whose style you are curious about.

• Is this person more task oriented or people oriented?  If she is task oriented, she is likely to be high in Dominance or Compliance.  If people oriented, she is likely to be high in Influence or Steadiness.
• Is this person more introverted than extraverted?  If introverted, she is likely to be high in Steadiness or Compliance.  And if extraverted, she is likely to be high in Dominance or Influence.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

We all have a little bit of each behavioral style within us.  Most of us have more of one style than others.   Some people are high in more than one of them.  You can have a high level of people orientation, like me, but also be a little bit extraverted and also somewhat introverted.  My style is high in Influence people-oriented and extraverted), but also very high in Steadiness (people-oriented and introverted).

How You Can Use this Understanding to Help Improve Your Effectiveness

Often people on opposite ends of any spectrum will have difficulty understanding and/or relating to each other.

As an example, task-oriented people can become irritated when others shift their focus from the task at hand and go to great lengths to ensure people feel included or are having a good experience.  And people-oriented people get frustrated when it appears those who are task-oriented are leaving people out of the equation.

But each of these people needs the other.  Task-oriented people need people-oriented people to ensure their solutions will meet the needs of those being served – and that they will buy into any changes that may be difficult for them.  People-oriented people need task-oriented people to ensure they take the action necessary to serve the people they care about within a small enough window of time to make a true impact.

Similarly, extraverted people need introverted people to help them see what they would otherwise miss and hear what they might otherwise talk over.  Introverted people need extraverted people to initiate conversations, help them come out of their shells, voice their insights, concerns and ideas and get things done.

Though people whose styles are different than our own can irritate us, when we begin to recognize that they can help us to be more effective, this appreciation leads to synergy.  It unlocks talent, potential and energy in organizations that can lead to higher morale, greater productivity, higher engagement and higher profits, market share and customer growth and loyalty.

What You Can Do Right Now

Think about what style you are inclined to utilize most.  Then ask yourself who you can partner with that is strong in areas you may not be to ensure that you can complement your approach in ways that are more likely to lead to a successful and sustainable outcome.

Encourage an appreciation of different styles and approaches within your organization.  Call attention to people’s strengths and how they complement each other.  Help them see how their unique styles allow them to do things together they would not be able to do individually.  Recognize those who go out of their way to embrace and leverage their differences and show them how it is done through your own example.

If you would like to complete a DISC Behavioral Style assessment to see how you (and/or others) score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.