Category Archives: Productivity and Effectiveness

How to Leverage Untapped Talent, Energy and Potential Through Behavioral Styles

 

According to Gallup, employees who exercise their strengths on a daily basis are three times more likely to report having an excellent quality of life, six times more likely to be engaged at work, 8% more productive and 15% less likely to quit their jobs.

But sadly, in many organizations people are not given many opportunities to do what they are best at.

Worse, some people are routinely put into situations that are dissatisfying to them, leading them to shut down and leaving an untold amount of talent, energy and potential untapped in many organizations.

Identifying what people are skilled at and ensuring the roles, projects and initiatives they work on are a good fit requires discernment and dialogue. Having a better understanding of behavioral styles and what motivates people with each of those styles can really help.

In my last post, How to Create Synergy and Collaborate with People’s Differing Styles, I explained that there are two continuums that people fall on: task versus people orientation and introversion versus extraversion. If you overlay each of these continuums, you will create a matrix with four quadrants that make up each of the four behavioral styles of the DISC Behavioral Style Model.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

Today, I’ll provide you with some tips for leveraging the strengths of people that operate with each of these four behavioral styles. Remember, sometimes people operate with more than one, so you may want to check out recommendations for all that could potentially apply. See my last post for an overview on how to determine which style others most likely operate from.

Matching Work to Task Oriented, Extraverted Individuals (Style = Dominance)

People who are extraverted toward task are energized by challenges – the more daunting the better. They thrive in turnaround situations where they can make sweeping changes to save a struggling enterprise, venture or initiative.

They like to be in charge and tend to be very directive and decisive. They come to life in situations that require them to get others to act on things quickly but will quickly get frustrated if they are not given authority along with responsibility.

Those whose primary style is Dominance are big picture people who get bogged down with too many details and frustrated with anything that keeps them from taking quick, intense action. Inefficiency will drive them crazy and they will feel hemmed in when surrounded by constraints that get in the way of progress.

They prefer to work autonomously and will feel stifled by managers who hover and appear to be overly controlling.

Matching Work to People Oriented, Extraverted Individuals (Style = Influence)

People who are extraverted toward people thrive on social interaction. They like (and want to be liked) by everyone they meet and often possess the kind of charm that can win others over in a relatively short period of time. The excitement and buzz they generate around things they believe in allows them to be highly persuasive, which lends itself well to situations where influencing others is paramount.

Natural cheerleaders, they excel in situations that require enthusiasm and optimism. They have the ability to infuse energy and lightness into the dreariest of environments and often rely on humor that allows others to loosen up and get unstuck and revitalized.

Those whose primary style is Influence are also big picture people who get bogged down in details. They are highly creative and visionary people who get excited about things even though they may not have data that suggests their optimism is merited.

Because they tend to take things personally, they can be deflated by people who are overly skeptical and negative. They work best with people who support them and provide them with the data they need in a way that doesn’t rein them in or dampen their spirits.

Matching Work to People Oriented, Introverted Individuals (Style = Steadiness)

People who are introverted toward people are extraordinary listeners who hear and notice things others do not. They also have a natural tendency to diffuse tension among people who are overly stressed, frustrated and worked up – sometimes without even saying a word.

People whose primary style is Steadiness love to contribute and be of service to others and are content to operate in the background rather than the spotlight. Their ability to understand and connect with others allows them to serve as a bridge between people who are having difficulty seeing eye to eye. They gain and sustain support and buy in from others because of the solid level of trust they cultivate.

They are also very insightful, but often are unlikely to share their observations and ideas with others because they are uncomfortable drawing attention to themselves and tend to underestimate the impact they could potentially have. They do best in settings that encourage them to provide input but allow them time necessary to organize their thoughts before having to present them to others.

These people are steady, thorough, easy going and warm hearted. They can be depended on to deliver and follow through consistently, though often at a slower, more methodical pace.

Matching Work to Task Oriented, Introverted Individuals (Style = Compliance)

People who are introverted toward task strive for perfection, order and consistency. They thrive in situations where processes and procedures are clearly spelled out and place a high value on data that allows them to achieve and maintain a high level of accuracy, precision and security.

People whose primary style is Compliance have a high attention to detail. They prefer to rely on the tried and true rather than reinventing the wheel and tend to be somewhat risk averse. Because of this, they excel at making sure work is up to or above standard and nothing significant gets overlooked.

They often enjoy doing research and analysis – a welcome complement to other styles who would rather work at higher levels and surrounded by people. They do best in an environment that allows them to spend the time necessary to ensure things are done right the first time, where processes and standard procedures are clearly spelled out and enforced and high quality is essential.

Because they tend to be driven by logic and data, they can get frustrated in situations where people are overly emotional for reasons that do not appear to be rational.

What You Can Do Right Now

Think about the people who report to you or serve on teams you oversee. Use the information above (and/or see my recent article on recognizing styles) to identify what is likely to be the predominant style of each person. Ask yourself whether the projects they are currently working on and/or the roles they are playing are well matched to those styles.

You don’t need to drastically reengineer people’s jobs to ensure the work they are doing is a good fit for them. Sometimes the smallest tweaks make the biggest differences. Use your insight to begin a conversation with them that will open the door to better understanding and utilization of their talent, energy and styles.

If you would like to utilize the DISC Behavioral Style assessment to see how you and others in your organization score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.  The assessment is completed online and will provide you with a comprehensive twenty plus page report that provides a tremendous amount of insight – including a full page on Keys to Motivating and another on Keys to Managing.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.


First Name:

Last name:

Email:








How to Create Synergy and Collaborate with People’s Differing Styles

 

Are there people in your office (or your life) that drive you crazy because they insist on doing things so differently than you do? 

flower breaking through pavement to symbolize breakthroughs in dealing with people's differing styles

When all you want is a high-level overview, they drown you in details.  Or maybe you’re the detail-oriented person who gets irritated with people who insist on going full speed ahead with what seems like a very haphazard plan (or no plan at all).

Perhaps you are an eternal optimist surrounded by devil’s advocates who seem intent on proving that your greatest ideas will never fly.  Or you may be the practical realist that gets exasperated at what appears to be pie in the sky ideas that lack the scrutiny necessary to pass muster in the real world.

How do you deal with these differences?  One thing’s for sure – treating others the way you’d like to be treated is a surefire recipe for frustration when one person’s preferences are another person’s irritations.

But what if there was a way to better understand people’s differing styles – and to leverage them so that instead of frustration, there was appreciation, collaboration and synergy?

Last week I presented one of my most popular workshops, Communicating with Style: The DISC Behavioral Style Workshop to an annual meeting one of my clients regularly holds for their customers.  In this article, I’ll share with you the framework I presented to them that will give you a leg up on improving relationships with the most important people in your life – both at work and at home.

There are two different continuums of preferences that people’s behaviors fall on.  One is task versus people orientation and the other is introversion versus extraversion.

Task versus People Orientation

If you gathered a group of people together to work on a project, some of them would be very concerned about what needs to get done, what a successful outcome would look like and how it would be measured, what action needs to be taken, and who will do what.  These people have a strong task orientation.

Others would be interested in how the project impacts people and whether their interests are represented.  They’d also be intent on knowing whether the makeup of the group includes people with the skills and experience necessary to successfully serve others.  These folks have a strong people orientation.

It doesn’t mean task-oriented people don’t like people – they just think about the task at hand first.  And it doesn’t mean that those who are people-oriented don’t care about the task – they just think first about the people who are impacted by it.

Extraversion versus Introversion

There is another continuum to consider that we can overlay onto the first one.  Most people think of extraverts as those who are outgoing and introverts as those who are more shy and reserved.  This is true as it relates to people.

It is a question of where the energy goes first.  Extraverted people direct their energy outward to start.  As it relates to people, they tend to talk more than they listen, and they often do so before they give much inward thought to what they are going to say.   In the DISC Behavioral Style model, this is indicative of the I style, which stands for Influence.

Introverted people direct their energy inward first.  As it relates to people, they are more inclined to listen before they talk, and they prefer to organize their thoughts within themselves before they articulate them to others.  In the DISC Behavioral Style model, this is indicative of the S style, which stands for Steadiness.

Extraversion and introversion can also relate to task.  When energy goes outward toward a task (extraversion), it leads people to be intensely results oriented – wanting to jump into action before they have planned or considered the environ

ment.  In the DISC Behavioral Style model this is indicative of the D style, which stands for Dominance.

Introversion toward task leads people to want to plan and prepare, research, polish and perfect before taking action and/or putting something out into the world.  In the DISC Behavioral Style model, this is indicative of the C style, which stands for Compliance.

The DISC Behavioral Style Model

If you have an understanding of the two continuums, you can begin to appreciate the four different styles people tend to behave with.  Think of someone right now whose style you are curious about.

  • Is this person more task oriented or people oriented?  If she is task oriented, she is likely to be high in Dominance or Compliance.  If people oriented, she is likely to be high in Influence or Steadiness.
  • Is this person more introverted than extraverted?  If introverted, she is likely to be high in Steadiness or Compliance.  And if extraverted, she is likely to be high in Dominance or Influence.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

We all have a little bit of each behavioral style within us.  Most of us have more of one style than others.   Some people are high in more than one of them.  You can have a high level of people orientation, like me, but also be a little bit extraverted and also somewhat introverted.  My style is high in Influence people-oriented and extraverted), but also very high in Steadiness (people-oriented and introverted).

How You Can Use this Understanding to Help Improve Your Effectiveness

Often people on opposite ends of any spectrum will have difficulty understanding and/or relating to each other.

As an example, task-oriented people can become irritated when others shift their focus from the task at hand and go to great lengths to ensure people feel included or are having a good experience.  And people-oriented people get frustrated when it appears those who are task-oriented are leaving people out of the equation.

But each of these people needs the other.  Task-oriented people need people-oriented people to ensure their solutions will meet the needs of those being served – and that they will buy into any changes that may be difficult for them.  People-oriented people need task-oriented people to ensure they take the action necessary to serve the people they care about within a small enough window of time to make a true impact.

Similarly, extraverted people need introverted people to help them see what they would otherwise miss and hear what they might otherwise talk over.  Introverted people need extraverted people to initiate conversations, help them come out of their shells, voice their insights, concerns and ideas and get things done.

Though people whose styles are different than our own can irritate us, when we begin to recognize that they can help us to be more effective, this appreciation leads to synergy.  It unlocks talent, potential and energy in organizations that can lead to higher morale, greater productivity, higher engagement and higher profits, market share and customer growth and loyalty.

What You Can Do Right Now

Think about what style you are inclined to utilize most.  Then ask yourself who you can partner with that is strong in areas you may not be to ensure that you can complement your approach in ways that are more likely to lead to a successful and sustainable outcome.

Encourage an appreciation of different styles and approaches within your organization.  Call attention to people’s strengths and how they complement each other.  Help them see how their unique styles allow them to do things together they would not be able to do individually.  Recognize those who go out of their way to embrace and leverage their differences and show them how it is done through your own example.

If you would like to complete a DISC Behavioral Style assessment to see how you (and/or others) score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for people in organizations to be able to work together in ways that fully utilize the talent, energy and potential of everyone in them.  Discerning customers will choose to work with businesses that lead them to feel valued, taken care of and connected, and this is a product of how people within those businesses work together.

To find out more about how you can cultivate this kind of culture within your organization, by starting with your own leadership (regardless of your position, title or role), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.


First Name:

Last name:

Email:








Three Common Mistakes Leaders Make When Trying to Influence Others — and What to Do Instead

Diane Bolden | Phoenix, Arizona Executive Leadership Coach

 

When my daughter was eleven years old, she handed me a piece of paper one Friday afternoon. Across the top of the page written in hot pink were the words “Why You Should Let Me Have a Friend Over Tonight.”

Beneath the heading, in various bright colors adorned with hearts and smiley faces were five or six bullet points meticulously printed with the most perfect of penmanship. One of them said “I’ll share my super sour gummy worms with you,” and another promised “we will only make a little mess.”

While I was impressed with my daughter’s effort and artistic flair, I made a mental note that at some point I ought to help her with her negotiating skills. I winced as I recalled the last time I tried one of her super sour gummy worms, whose pungent flavor immediately led me to regret the decision as soon as I put it in my mouth — and then again hours later when most of it was still stuck to my teeth.

You wouldn’t expect a senior executive to have the same errors in judgment in an attempt at persuasion. And yet, often even the most professional of people make similar blunders. Today I’ll cover three of the most common mistakes people make in their attempts to influence others:

(1) Making invalid assumptions about what people value

(2) Overlooking the importance of objections

(3) Talking more than listening

Let’s talk about making invalid assumptions about what people value.

This was my lovely daughter’s critical error. While her offer to share super sour gummy worms may have been very compelling to her thirteen year old brother, it was actually rather repulsive to me. In her precious little mind, everyone loves those squishy sweet treats. It never occurred to her that wasn’t universally true.

And professional people often make this mistake as well. Not with gummy worms, but with questions of value.

One of my clients, Jan, learned the importance of checking her assumptions after pitching a proposal to senior executives with the argument that her program would allow employee satisfaction and morale to increase, leading to a happier workplace and less interdepartmental conflict.

While these were certainly attributes of a program she worked very hard to develop — and benefits that were quite meaningful to her — her audience was far more interested in financial gain than employee satisfaction.

Did she have to completely revamp her program to get their support? Absolutely not. She simply needed to amend her case to show the return on investment her program would generate after factoring in lower absenteeism and turnover rates, increased productivity, and reduced waste.

“Treat everyone the way you want to be treated,” we are taught from an early age. But unfortunately, not everyone values the same things. A better adage might be, “find out what is most important to the people around you and make an effort to respect their preferences.”

Unfortunately, understanding what people value isn’t always enough to cinch the deal — even when it appears that you have agreement. Let’s move on to the next most common mistake, overlooking the importance of objections.

Why is it important to surface objections?

Things are moving along well. You see heads nodding. It seems you are gaining the support of most the people sitting around the table. Wouldn’t surfacing objections at this point throw a monkey wrench in the works? Why allow people who are already with you to be swayed by people who have dissenting opinions?

The problem with those head nods is that you don’t really know exactly what people are agreeing with. They might be on the same page when it comes to the way you described the problem that needs to be solved. But not necessarily on board with your solution.

They may agree with part of your solution, but not all of it. They may be nodding their heads because their peers are doing that, and they feel compelled to follow suit.

The problem with partial agreement is that it usually only gets you part of the way there.

That may not be the case if all you are negotiating for is a onetime event — as in the case of my daughter. But more often than not, what executives really need is ongoing support and commitment. Sure, they want to get their program funded, their product launched, or their order filled.

But in order to have lasting success, they need champions within the organization, people who are committed to their projects, and customers that will continue to place more orders. And that takes more than a simple head nod or even a signed contract.

Partial agreement falls apart when things get difficult. People don’t follow through. Your calls stop being returned. Your funding gets pulled. And you are left scratching your head wondering what happened.

Those people who aren’t nodding their heads in agreement could be worth their weight in gold. But only if you get them to talk.

This leads us to the third mistake many executives make in their attempts to influence others: talking more than listening. Anytime people are being pitched with a proposal, a call to action, a request for support or funds or business, there will be concerns and skepticism.

Often these reservations don’t get voiced. Instead, people adopt a “wait and see attitude.” But the questions rattling around at the back of their minds may very well be valid — and if you knew what they were, you could take steps to address them and sidestep potential pitfalls you would otherwise unwittingly fall into.

So, the first step is to intentionally encourage people to voice their dissent. They could very well tell you something you really need to know. And if you acknowledge that they may see something important that you may not be aware of, you are sending a message that you value and respect them and care enough about them to address what they care about.

When your audience takes you up on your invitation to share their concerns and reservations, it is more important than ever to resist the temptation to talk and listen instead.

But many executives don’t do that. They figure a stronger argument is required. More data. Sexier examples. Better stories. Increased persuasion. So, they tell, and they sell while their audience feels less and less understood and slowly slips away.

When you feel the inclination to begin defending your case, hold your tongue and get curious instead. Ask for more details. Recap what they’ve said to be sure you heard them correctly. Paraphrase what you think is most important to them.

Continue asking clarifying questions until you begin to see things from their perspective. Because when you do, you will earn their trust.

You may have to rework your proposal. It may not be the reaction you were hoping for. But you have won for yourself the chance to truly gain the support you endeavored to secure — and when you take the steps to listen and respond to the concerns of your most important stakeholders, you increase the chances that the support you have just won will stand the test of time.

Let’s recap the most common mistakes executives make when attempting to influence — and what to do instead.

(1) Making invalid assumptions about what people value. Instead, recognize that not everyone likes the same thing you do. Find out what is most important to the people around you and make an effort to respect their preferences.

(2) Overlooking the importance of objections. Instead, realize that objections help you recognize what your audience cares most about and gives you an opportunity to deliver it. It earns you trust, respect and ultimately, their support.

(3) Talking more than listening. Resist the temptation to diffuse your audience’s objections and concerns with more information, telling and selling. Instead, probe to get a better understanding of what they really need and take steps to deliver it.

Influencing others is about more than crafting a polished presentation and a bulletproof case for action. You will get much further if you treat the art of influence more like a dance with your audience than a performance in front of them.

Invite them in and get them to participate. Listen to their needs, their desires, their concerns and their recommendations. Take action to address what they consider to be most important.

And whatever you do, please don’t offer anyone super sour gummy worms.

The Real Leader Revolution is bringing to a head the need for executives at all levels of organizations large and small to voice their ideas, concerns and suggestions in a way that can move their businesses forward.  For more on why this is so vital right now, as well as how you can advance your own ideas while inspiring and empowering others to do the same, sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.


First Name:

Last name:

Email:








How to (Finally) Get Your Most Important Work Done

 

Is there something vital that you’ve been meaning to get to that seems just out of reach? A juicy project, initiative or undertaking that you’re passionate about – that could potentially make a big impact on your career, in your organization, or simply on another human being?

If you’re like most people, the answer is yes. We all tend to have something relatively important we’ve been putting off – for lack of time, energy, focus (or a combination of all three). Sometimes it keeps slipping because other people’s projects and requests tend to take priority.

But more often than not, these critical tasks and projects are in a perpetual state of incompletion because we simply have not gotten serious about carving out time (and energy) to do them. They tend to have a few things in common:

  • They require you to think creatively – to bring into form something that did not previously exist or to solve a problem that doesn’t have easy answers.
  • It seems the time it will take to do them is greater than the time you have available.
  • The thought of jumping in makes you mildly uncomfortable, leading you to be all too inclined to put other things ahead of them.

I know, because the article you are now reading fell into that category for me. So, in effect I am writing this as much for my own benefit as yours.

Below are three simple tips to help you get off the dime and get those essential projects rolling.

(1) Make the decision to stop talking/thinking/planning and start DOING.

The word decision derives from the Latin “decidere”, which literally means “to cut off,” from de- “off” + ceadere “to cut”. Making a decision means cutting yourself off from other options. In the words of Mr. Miyagi from The Karate Kid, “There is no try, only do.”

Sometimes you can kick start yourself by using this logic in reverse. What if the option you cut yourself off from was the completion of this important task/project/initiative? What would be the impact on your life if you did not do it? How would you feel? And what would the effect be on others?

If you were to flash forward another week/month/year/decade, and you still hadn’t done this thing that has likely been gently (or not so gently) nudging you forward, would you be okay with that?

Conversely, what is there to gain by going all in? How would you benefit? How will the work you are on the verge of doing enrich the lives of others or make a difference in a way that matters? Flash forward and imagine that you have completed it. How would you feel? And what kind of impact would it have on the world around you?

William James once said, “Nothing is so fatiguing as the eternal hanging on of an uncompleted task.” Sometimes the very incompletion of a task that has meaning and significance for us is more exhausting than the energy required to actually do it. So, make the decision today to cut yourself off from other options and move into action.

This leads us to the next tip.

(2) Block time and hold it sacred.

Now that you’ve made the decision to get that precious piece of work done, you must dedicate time to do it. Contrary to what you may believe, you don’t necessarily need to have large, uninterrupted chunks of time to make progress. Even the smallest of actions you can take will begin creating momentum that will move you closer to your finish line.

Break bigger projects into smaller milestones and get into the practice of using whatever time you have to take action toward your goals. Challenge your assumptions on how long things will take to get done. Interrupt that chatter in your head that has you believing you don’t have time to make a dent in something by simply moving into action in spite of it. Just get started.

Reserve larger chunks of time by scheduling meetings with yourself. Consider sending yourself a meeting notice, complete with a subject line and an agenda that spells out your objectives in the body of the message. This will serve to direct your attention and focus to what you have the power to accomplish in the time you have reserved.

Regard these meetings you schedule with yourself the same way you would a meeting with a client or your boss. If despite your best efforts, something else must be scheduled in its place, don’t just delete it from your calendar. Find an alternative date and time in the same way you would another appointment that you are committed to.

If upon looking at your calendar it seems there is simply no time available, challenge yourself to use the discernment necessary to create it. What can you delegate, defer or dump? How can you simplify the things that may not require as much time as you thought they would? What things are you involved in that in the scheme of things really aren’t true priorities?

Now that you have allocated time to work on those precious projects, let’s talk about how you can create the kind of space you’ll need to make good progress on them.

(3) Maximize your FOCUS and PRODUCTIVITY.

During the time you have set aside to do that important work that has previously eluded you, it is likely there will be a multitude of things competing for your attention.  We are conditioned to believe that taking time for ourselves is indulgent. But in many cases, it is the most generous thing you can do because it allows you to engage in the kind of work that is of greatest service to others.

Despite that fact, many of us are all too quick to defer those projects that bring us the greatest joy to meet the urgent requests of someone or something that is demanding our attention.

Sometimes that is an actual person standing in front of us, but often it is the little ding that tells us an email has landed in our inbox, or the ring of the phone that we are conditioned to answer without even thinking, or the lure of social media or internet surfing that sucks up immeasurable amounts of time that we’ll never get back.

So, it is essential to consciously and intentionally eliminate distractions and create the kind of setting that is most conducive to enhancing your focus and productivity. Close your Outlook or Gmail and your browsers as well. Make the decision not to answer the phone.

Shut your door (if you have one) and/or communicate with others to manage their expectations about when you will become available. If you have the option, you may even consider going to a remote location like a coffee shop or restaurant where you are less likely to be disturbed.

Notice what environment leads you to find your zone of productivity. Some prefer a completely quiet space, while others enjoy ambient sounds around them. Some like music in the background or the sound of water.

Set a timer and designate anywhere from thirty to fifty minutes to do a “sprint” of work followed by a five to ten minute break that allows you to relax, take some deep breaths, move your body, get a drink of water and/or rest your eyes. Research shows this practice will dramatically increase your productivity (and I have validated that through my own experience as well.)

One of my favorite apps is Focus at Will, which offers a variety of background music and sounds that are designed to keep your brain at the right focus level by increasing beta and theta brainwave activity. The program allows you to set a timer, at which point the background sound will stop signaling time for a break.

A few words on why your most important work shouldn’t wait another minute…

Throughout corporate America, executives are prone to move so fast from one thing to another checking boxes that they sacrifice the strategic in favor of the operational. Those juicy projects and creative visions that beckon to us in our quiet moments are vital not only to our sanity and sense of meaning and purpose, but also to the very future of our organizations and the lives of the people they serve.

The Real Leader Revolution already underway is bringing this to a head for us. Real Leaders (at all levels of both small and large organizations) who heed these calls to break out of business as usual by tending to work that has real significance are already experiencing the rich rewards of fulfilling work that makes a bigger, more sustainable impact in the world.

If you would like to learn more about how you can join them, sign up below to receive a copy of The Real Leader Revolution Manifesto as soon as it becomes available.


First Name:

Last name:

Email:








Why Passion is Essential at Work & How to Reignite It

Executive Leadership Coach and Founder of the Real Leader Revolution Diane Bolden.

 

I have always been amazed by the number of people who think of work as a necessary evil — simply what must be done to earn a paycheck. For so many who toil through their workday, the primary goal is to make it to the weekend so they can really live.

Going through the motions, working side by side with others whose hearts and minds they seldom truly connect with, they withhold the very parts of themselves that make them come alive.

For some it wasn’t always this way. Many began their careers ignited with passion and optimism, only to find that their flames began to flicker as they encountered obstacle after obstacle that kept them from achieving what they believed would be success.

Succumbing to the unwritten rules of the organizations and other environments they found themselves in, which suggested they needed to act or think in a certain way to get ahead, they may have slowly sold out on their dreams and relegated themselves to quiet complacency.

Many of us were not brought up to expect that work would be fun or gratifying in any way – nor should it be. That’s why they call it work, you may have been told. As a result, you may have never really expected much from your career or professional life. And as the saying goes, life has a way of living up to your expectations.

Most of us have learned how to turn ourselves on and off at will, in an effort to spare ourselves the pain of disappointment or frustration — or to maintain what we have come to believe is a professional demeanor. It is not uncommon to hear people say that they are very different at work than they are at home.

Those golden parts of yourself that you think you are protecting suffer when you don’t let them breathe and interact in the very realms that allow you to learn who you are and what you are here to do in the world.

You miss the chance to become a part of something greater than yourself. And the organizations and communities you are a part of miss out on the unique contribution you have the potential to make.

You can no longer afford to fragment yourself in this way, denying the fulfillment of your secret dreams and talents and downplaying the insights you have about what you can do to make life better — for yourself, and everyone around you.

As more and more of us feel the pain that accompanies the denial of our spirits, we have begun to realize that the time has come for us to bring the totality of who we are to what we do, no matter our vocation, title or role.

There are people among us who have the ability to snap us out of our trances — our states of quiet desperation — and help us bring more of who we truly are to everything that we do.

They can do this for others because they have done it for themselves. They are called “real leaders”. And they exist at all levels of organizations, regardless of their titles or roles.

Real Leaders inspire others to perform at their very best,

because they themselves are inspired.

When was the last time you felt inspired in your work? When was the last time you had passion for your career? What is it that allows you to feel a sense of wonder and contribution to something bigger?

If you have lost touch with that, do yourself and everyone around you a favor and take some time to reconnect with it. You have something deep inside that you are uniquely qualified and put on this earth to create or do.

When you were young, the energy of your dreams likely propelled you along your path — sometimes blindly, but it gets you off your duff and into action.

You’ve likely experienced hardships along the way and it may have felt at times as though you were failing again and again. Life throws you curve balls and you can find yourself feeling beaten down and doing what you can to just get by, running from one crisis to another and sometimes going in circles.

At some point, you will be tempted to check out and take an easier path – one that allows you to go numb and somewhat unconscious. It may work for a while, but over time you’ll begin to feel the misery that comes along with abandoning your dreams and letting your passion take the back seat.

What would it take for you to get excited about what you are doing right now? What is the bigger why of the work you do every day?  Who does it serve, and how?

If you can’t answer that question, do some digging. When you can connect those dots to a bigger picture, you may find that what you thought was insignificant is quite meaningful – and a vital piece of a larger puzzle you are meant to help assemble.

As you recognize your part and the value you provide, perhaps you’ll be inspired to bring a little more of who you are to what you do by playing more fully, being more present, and connecting more deeply with those who rely on you.

Your passion is like a hidden well with unlimited reservesin the act of tapping it, you will replenish it in such a way that it multiplies. And as you unleash it in your work, you will draw out something extraordinary in every human being that comes into contact with it. That is the essence of real leadership.

We are beginning to awaken to our unique calls to service, creativity and innovation. As you find ways to unleash your distinctive talents and passions at work, you will significantly increase the quality of your own life, as well as the lives of everyone around you.

It seems that we are at a kind of crossroads where the tension is mounting. The deviations and quick fixes that used to work are no longer as satisfying. The pain that comes from denying our greatest dreams and visions is beginning to intensify and more and more people are asking how they can create lives of meaning and significance.

Corporations that are taking steps to create environments that allow people to thrive will be met with rich rewards as ingenuity pours forth in ways that lead to increased profit and market share, as well as the creation of self-sustaining cultures that inspire people to sustain success by doing what they do best.

The Real Leader Revolution is already underway. People at all levels of organizations will continue to lead that charge both individually and collectively. Do you feel the call? It starts within your own mind – with having the courage to ask yourself what you really want from your work. By starting with ourselves, we can create what we most want to be a part of.

If you are interested in learning more about how to liberate yourself and your organization from unproductive, self-defeating and potentially damaging ways of doing business as usual, I encourage you to get on the waiting list for the release of my brand new free special report The Real Leader Revolution Manifesto. Sign up below to join the pre-notification list. More information on that coming soon…


First Name:

Last name:

Email:








5 Ways for Executives to be Less Operational and More Strategic

Diane Bolden - Executive Leadership and Career Development Coach of Phoenix, AZ.

 

As we ponder what 2018 will bring, an adage comes to mind: the only thing that’s certain is change.

You can plan and prepare all you want, but the best way to be agile in a shifting environment is to stay connected to the undercurrent of emerging events and patterns – and utilize ingenuity to find the best way to rise to the coming challenges and opportunities.

And, whether you realize it or not, we’ve all been conditioned to tune out or disregard this vital source of intelligence.

The reason is, these days the speed of change (and innovation) moves very quickly …

And it becomes far too easy to rely on plans and approaches that were designed in the past, using old ways of thinking.

In the end utilizing information that is no longer relevant comes with heavy opportunity costs.

Albert Einstein once said “The intuitive mind is a sacred gift, and the rational mind it’s faithful servant. We have created a society that honors the servant and has forgotten the gift.”

This seems especially true in corporate America, where systems, processes and standard operating procedures are often revered as a means to minimize risk, variation and chaos and exert control over our environment. People go to great lengths to plan and research best practices, set guidelines in place and create controls that ensure people follow them.

And when it’s time to execute – you put your head down and run from one thing to the next, juggling multiple priorities and putting out fires, only stopping to troubleshoot when things don’t go to plan…  There never seems to be enough time to pause long enough to determine whether the path you’re running on or the tactics you’re engaging in will get you to where you want to go.

After many conversations with colleagues and clients, it’s a clear consensus that real leaders are ready for a revolution of sorts. It’s time to capitalize on the opportunity to create positive change at all levels of an organization, from top down, to bottom up, because…

If the route you’re taking isn’t aligned with your desired destination, moving faster won’t do you any favors. And relying on your plan to tell you where to go next won’t either.

When you put more importance on the tactics than you do on the strategy and cling to a plan without continually reevaluating it, you have sacrificed the strategic in the name of the operational.

As an executive coach, this is one of the major challenges I work with executives to overcome. Operational is clean. It has defined edges and finite solutions. You can check the boxes and feel a sense of closure and control with an operational approach.

Strategic on the other hand can be a bit messier. It involves stepping into uncertainty to address challenges and opportunities that are new and unfamiliar. There is usually no one right answer. It often involves taking steps out of your comfort zone. And it requires that you slow down instead of speeding up, something that most of us tend to resist because slowing down flies in the face of what we’ve been conditioned to do.

To avoid this discomfort, many executives prefer being busy to being strategic. It gives them the illusion of being productive and the burst of adrenaline that is a nice (yet ultimately unsatisfying and addictive) placebo for real progress.

But busyness isn’t going to help you hit the target necessary to advance your business. Because until you slow down long enough to assess your environment and allow your intuitive mind to partner with your rational mind, you may not even realize what your true target is, let alone how to get there.

Malcolm Gladwell echoed the wisdom of Albert Einstein his iconic book Blink: The Power of Thinking Without Thinking. He wrote, “The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter.”

Knowledge is the product of absorbing information. Understanding is the product of insight. And insight comes from the integration of information with experience, from slowing down long enough to practice reflection and discernment.

And that’s an important key to successfully navigating the changing landscape of “business as usual”.

We live in an age of information. You can find an abundance of resources – articles, books, dissertations, webinars, workshops, best practices, etc. on any given topic. This information tends to be descriptive of what worked in the past to address the challenges faced by people and organizations whose situations are rarely identical to our emerging challenges and opportunities.

Acting on information without discernment is like taking someone else’s prescription given for a diagnosis that you aren’t entirely certain matches your own.

And yet all too often we move full speed ahead with seeming solutions that don’t really address the true underlying problems (and often make the problem worse). Ask yourself how many times have you’ve overlooked, disregarded or suppressed inklings or rumblings that told you something is just not right.

It happens to the best of us, because we get so attached to our plans that we resist (consciously or unconsciously) anything that could potentially interfere or slow us down.

Sometimes the inklings come from within, accompanied by a sense of incongruence. It might feel as if you are wearing someone else’s clothes while trying to convince yourself that they fit just fine, even though they are way too tight. But in the name of efficiency (and because you think slowing down to address it is a luxury you can’t afford), you press on anyway.

Other times the rumbles come from others within the organization, people who aren’t so attached to the predetermined plan, who are a little closer to the real problems and issues and have a sense of what needs to be done to address them.   And they are all too often shushed by others (usually a few levels above in the hierarchy) who measure performance based on how well predetermined plans are implemented and adhered to.

So how do you turn this short-sighted, self-defeating old way of thinking dynamic around?

Here are five practical tips to get you moving in a new, more progressive and productive direction:

  • Carve out time regularly for yourself to reflect, integrate and think strategically. Block this time on your calendar and hold it sacred in the same way you would a meeting with your boss or your most important customer. It doesn’t have to be a large block of time. The important thing is to slow down long enough to consider how things are going and to determine whether your approach is aligned with your desired goal. Identify what, if any, tweaks to your plan are necessary, and write down your ideas.
  • Put just as much weight on the questions as you do the answers. Ask, “What are the problems I am/we are trying to solve? Could they be symptoms of a larger issue that has not yet been addressed? What are we seeing? What are we not seeing? How can we get the information and knowledge necessary to truly understand the problem and what needs to be done to effectively address it?”
  • Encourage dialogue. This is a big one. Give people who are closest to the challenges and issues that are being addressed an opportunity to communicate with those who have the bigger, more strategic picture. Take steps to integrate top down and bottom up approaches by creating a forum for discussing emerging patterns, trends, problems and opportunities and dialoguing about what the best approaches and solutions may be.
  • Welcome and embrace dissent. This may not be comfortable at first, but the more you can encourage people who have concerns with the current course of action to speak up, and give them opportunities to constructively express those concerns, the more likely you’ll gain the support and momentum you need to move forward. When you value people’s perspectives and contributions by listening with an open mind and a willingness to act, you’ll also have access to information that will dramatically increase your chances of success.
  • Use discernment. When looking to best practices or considering recommendations from experts, determine whether they are truly a good fit (and to what degree they should be tweaked or tailored to meet the specific needs of the organization) before they are implemented.

The tendency to act operationally instead of strategically and overlook, disregard or suppress the very insight that will lead you to the best solutions and innovations, is only one of many common practices that are being challenged and improved on within the emerging real leader revolution. The focus of these new conversations and perspectives is helping both executives and the organizations they are a part of to unleash unprecedented performance, make a bigger impact and enjoy a greater sense of meaning and fulfillment in their work and their lives.

This translates into increased profitability, greater market share and stronger relationships with customers who become their biggest advocates.

If you are interested in learning more about how to liberate yourself and your organization from unproductive, self-defeating and potentially damaging ways of doing business as usual, I encourage you to get on the waiting list for the release of my brand new free special report The Real Leader Revolution Manifesto. Sign up below to join the pre-notification list. More information on that coming soon…


First Name:

Last name:

Email:








Why Letting Go of the Old Helps You Succeed With the New (and How to Do It)

Diane Bolden - Executive Leadership Coach

 

What is it that you are longing to create in the coming year?

And what do you need to let go of in order to allow it to fully take root?

Every year, we are encouraged to set New Year’s resolutions.

We are a goal driven society that is conditioned to seek more. Our egos desire more money, more fame and prestige, and more stuff. A deeper part of ourselves longs for more peace, more meaning, and more purpose in our lives.

We want to move beyond our previous realizations of what we’ve already accomplished to master newer, better ways of doing things –whether that be what we create in our lives or in our organizations – and as leaders what we can inspire others to do as well.

Though it is tempting to occupy ourselves with thoughts of how we can go about achieving all of this and what we need to do more of, perhaps what we really need to start with is what we need to do less of – what we need to let go of to create the space for something new to come in.

We are constantly evolving both individually and collectively. 

It is so easy to look to the past to define who we are though the things we’ve already done – goals we’ve achieved, titles we’ve acquired, creations we have built. Our previous experiences coagulate to form an identity that is easy to confuse with our true nature.

 

The fact of the matter is,

you are not your accomplishments,

your creations, or the sum of the various roles

you play in your life – manager, director, vice president,

mother, father, friend, son, daughter, etc.

You are much, much more than that.

Your potential is limitless.

 

And yet, we limit ourselves by these definitions.

They filter the experiences we allow ourselves to have and compel us to define the form that our deepest longings should take. In order to be happy, we reason – we must get that promotion, achieve this or that particular goal, hit that target. So we continue to go through the motions, doing the kinds of things we’ve always done – on a sort of auto pilot.

Some of this may bring satisfaction, and some may bring a growing source of discontentment. We need to attune ourselves to that which brings us the most of what we truly desire and open ourselves to the possibility that what we really want may need to come in a form that has previously been undefined for us.

In short, we must allow ourselves to surrender what we think we know to open up to the mystery that is unfolding in each of our lives.

Easier said than done, right?

How exactly do you go about letting go of the known when it’s all you know?

We can take our cues from nature. Snakes and other reptiles shed their skin, trees drop their leaves, and caterpillars create cocoons in which their forms entirely dissolve before recreating themselves in the form of butterflies.

Even a fish in a bowl cannot stay in water that contains its excrement – the waste must either be emptied and replaced with new water, or absorbed by something else that will remove it from the fish’s environment.

Without engaging in these renewing processes, these creatures will die. And so it is of us. Many of us are already walking around encased in layers of old, dead stuff that needs to be released.

What are you holding onto in your life that has run its course?

What are the old outmoded ways of doing things that no longer bring you energy? What are the things you’ve acquired that you no longer need? What beliefs are you holding onto that are no longer true for you?

Pay attention to the times that you feel constricted, anxious, or tired and in those moments ask what you can let go of. Don’t be afraid of the answer. Though it may frighten you because it introduces an element of the unknown, following these insights will always lead to freedom and liberation.

Your computer can only handle so much data.

If you do not delete old email and get rid of files that have been accumulating over the years, and if you continue to add new programs without deleting old ones, you will find that it becomes sluggish and unresponsive.

Just as freeing up space allows your computer to process things more quickly, so too will clearing your own personal space (whether of things or thoughts) allow you to access new levels of clarity and creativity.

Space invites opportunity.

You will breathe easier, be more present in every action and interaction you partake of, and bring more of who you really are to what you do. And you will open up the space of possibility that will allow something to come in that may surprise and delight you.

So here’s a thought for the New Year: Instead of trying so hard to do more with less, perhaps we can allow ourselves to explore the possibility that in doing less, we can have so much more.

For more on how to affect your own personal and professional transformation, check out The Pinocchio Principle: Becoming a Real Leader, available in both paperback and Kindle formats.

Ringing in the New Year: Why Looking Back is as Vital as Looking Ahead

Diane Bolden - Professional Executive and Leadership Coach

 

There is something magical about being at the threshold of a new year.

It is like climbing to the top long staircase to find ourselves on a landing, standing before a large glimmering door just waiting to be opened. As we look down, we realize how far we have climbed to get here. Yet, we cannot help but wonder what lies behind the door.

Often, we underestimate the amount of growth we have achieved.

It’s important to take some time to reflect on the unique combination of experiences that have led to both successes and disappointments and what we have learned from them. When we do, we often gain the insight that helps us become aware of what we most need to do from this point forward.

I often work with people who feel they are ready for a change, but aren’t sure what that change should be. They aren’t necessarily miserable in their jobs or other areas of their lives – they just long for something that will fill them up in ways they haven’t been fulfilled in the past.

When I coach people who feel this way, at times they want me to tell them what the next best step is – give them the answer, or perhaps a step-by-step process that will lead them to find what they seek. Of course, no person has these answers for another. Our greatest challenge and opportunity is to find them for ourselves.

Each of our lives has a story with perfect order and meaning.

As within a novel or screenplay, each character has a specific relationship to the main character and every scene has some relevance to his growth and evolution. There will be victories and disappointments, as well as twists and turns that transition us from one to another and back again.

We will have occasion to laugh, cry, and experience a myriad of other emotions that are somewhere in between. And as a result of this perfect combination of events and mini-plots, we discover ourselves to be better people.

When we are reading a book or watching a movie, the perfect order is often easier for us to see than it is for the characters enmeshed in the stories we are watching. Yet, the mystery and intrigue, the humor over each misstep, and the courage we see the characters exude to find their way give substance to the story and allow us to leave the book or the theatre feeling moved or inspired in some way.

As you reflect on 2017, can you identify your story’s most pivotal turns? What did you learn from them? Think about your character sketch. What are the endearing qualities you have that make you unique and special? How can you leverage them to build on the previous events to create a story worth telling?

Think also about the people that surround you. In what ways are they helping you grow? What are they teaching you about yourself – whether in joyful or painful ways? And what are the qualities they possess that are similar to and different than yours? How do you complement each other, and what might it be that you can create together?

You now sit at the threshold of another chapter in your story.

Contemplate what you have already experienced and ask yourself how you might build upon it to add a bit of intrigue and adventure. Identify the ways that you could add a little lightness and humor. Think about the interplay between the characters and how you could spice things up a little.

We have each been given the makings of a beautiful tale. Open your eyes and survey them the way you would the perfectly planned detail of your favorite movie or novel. Give yourself completely to the adventure, the possibilities, and the humor in your life.

Then find a way to revel in the joy of living it.

For more on reveling in the adventure that is your life, check out The Pinocchio Principle: Becoming a Real Leader, available in both paperback and Kindle formats.

Three Perilous Pitfalls You Can Avoid by Leveraging the Power of a Mastermind

Diane Bolden Executive Coach

 

Imagine holding handfuls of puzzle pieces that you are trying to assemble, without having access to the box that illustrates the finished picture. Around you are others who find themselves in the same predicament. You all hold pieces of each other’s puzzles. And you also have the ability to help each other tune into what the finished image looks like.

Though this may seem more like nothing more than an amusing simulation, it is quite fitting as a metaphor for the power of connecting with other minds.

It took me awhile to recognize and utilize this power myself. Many of us have been conditioned to believe we must figure everything out on our own, work independently, practice self-sufficiency. But over the years, I’ve become more and more convinced that working with others in groups allows us access to answers we would be hard pressed to find anywhere else.

The other day I mentioned to a Fortune 100 client that I had just returned from a three-day mastermind event. His response, “What is a mastermind?”, reminded me of the fact that until I became an entrepreneur, I wasn’t familiar with the term (or the benefits of) masterminding either.

Napolean Hill is among those who made popular the concept of the mastermind. He defined it as “two or more people who work in perfect harmony for the attainment of a definite purpose.” Hill went on to say “It is the principle through which you may borrow and use the education, the experience, the influence and perhaps the capital of other people in carrying out your own plans in life. It is the principle through which you can accomplish within one year more than you could accomplish without it in a lifetime if you depended entirely upon your own efforts for success.”

Masterminds can take many forms.

  • They can be large and formal (like the one I attended a little over a week ago), or small and intimate (like engaging in a conversation with a coach, mentor, or trusted colleague).
  • They also can be created to solve a specific problem, or to provide people the opportunity to work together to collectively solve a variety of problems.

The benefits of a mastermind are worth exploring, and its power is often overlooked and unfortunately untapped. Below are three pitfalls many executives unwittingly fall into that engaging in some form of masterminding can help you to avoid.

(1) Getting so entrenched in problems that you cannot see the solutions.

The pace of business has many executives running from one thing to another in a hopelessly reactive state that often keeps them from pausing long enough to recognize what is really going on and what must be done to address it. In a rush, solutions are often devised to address symptoms without getting to the true root of the problem. People fall into a state of autopilot that has them acting operationally instead of strategically. As a result, solutions are short lived and run the risk of causing more problems than they solve.

This is the equivalent of trying madly to put puzzle pieces together that simply don’t fit.

The benefit of utilizing a mastermind to identify solutions is that it allows you to connect with people who can help you snap out of a frenzied, somewhat unconscious state to ask the right questions, consider the best approaches to truly understanding the underlying dynamics of a problem, and benefit from perspectives different than your own. This allows you to see what you previously missed, and provides the space necessary to drop into a richer understanding of what must be done.

In pausing long enough and looking deeply enough to ensure you have the right pieces, your puzzle comes together in a way that is functional and sustainable.

(2) Failing to recognize and work through the resistance that keeps you from taking necessary action.

Sometimes the best solutions evade us because we hold assumptions that keep us from believing they are possible, or that we have the ability to execute them. Our beliefs about what it will take to succeed can keep us from even entertaining the possibilities before us. In short, the solutions may be right in front of us, but we don’t see them because we are in a state of overwhelm, frustration or doubt that obstructs our view.

This is the equivalent to not being able to envision what the completed picture looks like and not recognizing that you hold in your hands the pieces necessary to assemble it.

When you mastermind with others, they approach the problem/opportunity without any of the emotion, drama, and limiting assumptions that come from being entrenched in it. As a result, they are able to see clearly and point things out for you that you cannot see on your own. They can ask you questions and offer observations that help you cut through the clutter that obscures your view and help you see the irrational nature of assumptions you may not be willing to challenge on your own.

With a clearer view, you are able to discern a better visualization of the picture your puzzle is designed to create and recognize that you have the very pieces you need. You also gain the support and courage necessary to lay them down and piece them together.

(3) Wasting time and experiencing unnecessary frustration working in isolation to figure things out.

Regardless of what problem or opportunity you are facing, there is someone, somewhere who has been through something similar, who knows something you may not. And yet many of us insist on doing things ourselves, reinventing the wheel, and failing to leverage the knowledge, experience and insight all around us. This can result in countless hours, weeks, months and even years of time spent doing something that could have been solved or created in a fraction of time, without the whopping pain that comes from repeatedly banging your head against a wall.

It is the equivalent of failing to recognize that others hold pieces of our puzzles that they would gladly offer up, if only we had the willingness to ask.

When you mastermind with others, you not only gain access to potential solutions, approaches and tools you didn’t previously have, you also benefit from learning lessons others gained through mistakes – without having to make those mistakes yourself. Additionally, you will benefit from honest, supportive feedback provided by people who will tell you what you need to hear (information others may not feel comfortable sharing) in a supportive way that allows you to course correct before any damage is done.

You gain access to other’s puzzle pieces instead of trying to fabricate your own – as well as information that helps you put those pieces together efficiently and effectively.

In summary, masterminding can allow you to see beyond constraints that keep you from rising to your most pressing challenges and promising opportunities, produce solutions to problems that previously eluded you, and save you countless hours, weeks and even years of wasted time and unnecessary frustration.

In addition to avoiding each of these pitfalls, Napoleon Hill spoke of another benefit of masterminding that is worth mentioning. He is often quoted saying “When two (or more) people get together, a third mind, the Master Mind, is created, becoming a separate force in the conversation.”

I believe this separate force is a higher mind – a source of universal intelligence, the stuff utilized by the greatest inventors, scientists, leaders, writers, artists, and geniuses of our time. Putting our heads together in this way allows us to go beyond the limited database of our brains to access this higher mind in a way that can potentially resolve even the most pressing of problems, for us as individuals, organizations, communities and societies.

Now that’s a puzzle worth assembling.

If you are interested in experiencing the power of a mastermind first hand, check out The Real Leader’s Guide to Freedom & Flow Group Intensive. Though the fall program has filled, you can sign up for the waiting list to be the first to get information on the next session, as well as first dibs on the limited seats that will become available.

 

The Often Overlooked Danger of Being Too Results Oriented

DianeBolden_FB_09.11.17

 

We hear the benefits of being results oriented all the time. It is important to have goals, to aim high, and to focus on outcomes. But as we have been told since we were kids, too much of a good thing can hurt you.

There are three critical areas that suffer if you are too results oriented:

(1) Your experience

(2) Your performance

(3) Your sustainability

Let’s start with your experience.

When my kids were young, they loved writing stories. As a family, we’d go on long road trips and by the time we reached our destination, they had woven delightful tales with colorful characters and loads of drama.

But at school, when they were given the assignment to write a story, they were not all that happy. Suddenly someone was making them do it and grading their performance. The writing was no longer an activity they had chosen for themselves. Their attention had shifted from doing the writing for the sheer joy of it to doing it for the benefit of a grade.

What does a child’s writing assignment have to do with your experience?

Most of us chose our professions as a matter of preference, because they were aligned with something we had interest in or a passion for. But when we become more fixated on the paycheck than on the work itself, the work can become a bit of a drudge.

Even smaller activities like projects can become laborious when you put more weight on achieving a desired outcome than on the process of doing the work itself.

But if you stop caring about results, how will you ever achieve anything?

The problem isn’t your desire to achieve results. The difficulty arises when you attach those results to your state of well being. Suddenly whatever you are doing becomes a means to an end. An end you feel you simply must achieve to avoid pain and achieve pleasure.

When the stakes become too high, the joy of doing the work itself gets sucked out of the process. And so do you. Your focus is no longer on immersing yourself into the work and enjoying each step, but rather on making sure you can achieve the outcome you believe your happiness depends on.

When you place your happiness on achieving some future state instead of enjoying where you are and what you are doing right now, you will never be truly happy. And your work will not only be less than fulfilling, the results of it will also be less than optimal.

This leads us to the second problem with being too results oriented.

The irony of being too focused on results is that you are less likely to get good results.

When you go from pouring your attention and energy into the process to simply achieving an outcome, whatever you are working on is missing one very key ingredient: YOU.

If all you care about is achieving the goal, your mind is on some future state. This means you yourself are not fully present and engaged. And when you are not fully present and engaged, the quality of care and love that you would otherwise pour into your work is simply not there.

The result is crappy products/services and poor performance.

You will not tap into the same level of creativity. You will not make the same connections. You will forget about whoever is the end user or beneficiary of the work you are doing when your focus is more on what you have to gain than anything else.

This is like trying to play tennis by focusing your gaze on where you want the ball to go instead of looking at the ball itself. You will likely miss the shot every time.

And when you don’t get the results you so desperately desire, you will begin to have trouble in the third area that suffers when you are too results oriented: sustainability.

What does sustainability have to do with performance and results?

Sustainability is simply your ability to stay with something long enough to experience a return on your investment of time, energy and effort.   It’s what allows you to stick with the plan you have outlined that will ultimately allow you to achieve your goals.

Sustainability is important because without it, you never gain momentum

Momentum is what allows you to go from starting something, to making progress, to achieving a desired result, to excelling at achieving a desired result. When you are too results oriented, you risk falling into the trap of judging your performance based on what you are able to achieve right out of the chute. And most people don’t perform very well when they first start something.

Expecting results without momentum is the curse of the perfectionist.

The perfectionist wants to begin everything at the same level of proficiency that a master would achieve. They compare their results to those attained by people who have spent years of their lives practicing. And they fail to recognize that people who are masterful began their crafts making mistakes, looking foolish, and getting less than desirable results.

So they quit. They never allow themselves that crucial period of trying something, getting it wrong, making small adjustments and trying again. And again. And again.

They reason they were never cut out for that kind of work. And they cheat themselves of the sweetness of achieving results they could have enjoyed if they would have just stuck with it.

But you don’t get rewarded for effort — only results, right?

It’s true that most companies don’t reward people a whole lot for the effort they put into something unless they reach their goals. But you will never achieve your goals if you do not apply sustained effort. The effort ends up rewarding you. And the reward is results that are not only high quality and long lasting, but also deeply gratifying.

Let’s summarize.

It is possible to be too results oriented. And when that happens, three primary areas will suffer

(1) Your experience. Being too results oriented sucks the joy out of your work and leads to increased levels of stress and anxiety. When you equate a desired outcome with your state of well being, the stakes become too high and you will fail to enjoy the journey that leads to your ultimate destination. Work becomes a grind and the quality of your life will suffer.

(2) Your performance. The irony of being too focused on results is that you are less likely to get good results. When your energy and attention goes to some future state, you will vacate yourself from the present. This negatively impacts your creativity and the special touch only you can bring to your work, resulting in crappy products/services and poor performance.

(3) Your sustainability. When you judge your success based on getting stellar results out of the chute, you will experience frustration and a feeling of inadequacy that may lead you to abandon your efforts altogether. Great results require great sustained effort and momentum. This can only be achieved with repeated practice, and the willingness to make mistakes, learn from them and try again and again.

Should you stop caring about results?

Of course not. It’s true that you need to aim high, get clear on the goals you want to achieve and envision what it will be like when you do. But then you need to shift your primary focus from achieving the result to pouring your heart and mind into the process. Your reward will be not only achieving your desired destination, but also enjoying every step along the way.