In the Shadow of a Daunting Task

 

Do  you ever get to a place where you’ve just run out of energy and feel like you simply can’t do another thing?  For many, this seems to happen around 3pm or so – or right after lunch.  I used to think it was just a biological phenomenon – perhaps the effect of having to digest food, or needing to eat some.  I’ve tried chocolate, but it never quite works as well as I’d like it to – and it just leaves me wanting more.

One afternoon, I felt like I hit a wall.  And I did.  It was physical as well as mental.  I actually felt the wall go up as I contemplated a list I recently made of all that I hope to accomplish in the coming weeks and months and tried to figure out where (and how) to start.  The sensation originated in my stomach and rose slowly up my chest, kind of like heartburn.  Then it sunk heavily like a boulder thrown into a pond, covering my mind with muddy residue.  My impulse was to escape.  So I left my computer and took a short break, slumping into an overstuffed chair and closing my eyes for a minute.

As I sat there, I began to think about my state and see if I could identify its cause.  It was not an unfamiliar feeling.  I had experienced it another time after our dog tore into a bag of garbage containing remnants of the previous evening’s dinner and spread it all over the yard – and again right after I opened the box containing my new wireless printer and sat staring with an aching head at instructions that may as well have been in a different language.  And then I realized that it wasn’t the work ahead of me that was causing me the angst as much as what I was believing about it.

At bedtime, when my kids were young, they would get scared by shapes in their room that they couldn’t make out.  In the absence of information, they created their own stories about what they were seeing, which usually involved some kind of monster or other unwelcome guest.  But once the lights were flipped on and they realized the shadows were simply the product of a jacket thrown over the back of a chair or a teddy bear with a large hat, they settled back into their beds and slept peacefully.

I think we do this all the time with the projects and tasks we face on a regular basis – and sadly, also with our grandest dreams and visions.  In the light of day, we see them glimmer with promise and possibility.  But in the dark, our doubts and fears creep in and have a way of distorting things.  This is the point where the skeptics welcome the optimists to reality.  But it isn’t reality at all.  It is an illusion that has been created by a frightened mind.

The stories we tell ourselves in the dark are those of peril and potential failure.  In the absence of knowing exactly what it will take to accomplish the task, project or dream and whether we will be able to execute it, we begin to identify with our doubt, which amplifies the enormity that lies before us.  The shadow of a task magnified becomes a feat that feels insurmountable.  But flip on the lights and challenge the assumptions that make a creation feel heavy, and it becomes a collection of smaller pieces that can be gradually assembled over time.  As Lao Tzu once said, “A journey of a thousand miles begins with a single step.”

Whenever I feel that heaviness that comes with completing a task, I know that I have entered my dark room.  In the absence of light, I am prone to question my ability and my nerve, compare myself to others, and amplify the work it will take to finish that task (especially the bigger tasks!).  The darkness has a way of casting shadows on everything else that needs to get done as well. But in the light, I realize all I need to do is one step at a time – and then another step – and then another step.  And each seemingly insurmountable task can be broken down into a simpler component that I can get through with even just a little effort.  I can breathe through my fear and move into each experience, letting go of the outcome and enjoying the process itself.

When I stop to think about it, cleaning up the garbage the dog scattered around the yard wasn’t nearly so miserable as I thought it would be.  And setting up the printer wasn’t either.  The other, higher aspirations can be approached in a lighter, simpler manner as well.  With this in mind, I will keep on accomplishing my tasks… one step at a time.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Conquering Clutter… and Other Hairy Monsters

 

Do you ever feel as though the little things you’ve left undone accumulate to the point that they close in on your space – both physically and mentally?

This video is about my experience with that phenomenon and what I decided to do about it one day.

Why conquering clutter is so important.

Just like our computers, we too can only handle so many programs running at once.  When we succumb to procrastination and do not take the time to simplify and process things that need to be taken care of, things have a way of freezing up.  In addition, our view of reality becomes warped as problems and challenges become magnified and the stories we tell ourselves about what needs to happen to get through them become frightful and intimidating.

To keep yourself from experiencing the overwhelm and frustration that comes from clutter building up in your office and in your mind, GET INTO ACTION and do what you are most afraid of.   

Key points from the video:

• Clutter is frequently a result of not wanting to make a decision – which is often a product of not wanting to make a mistake.
• The things we leave undone accumulate until they begin to become overwhelming.  Our space and our minds become cluttered when things take up more space than they should.
• To bust through your clutter, go directly to the things you are most afraid of and JUMP IN!  Remember: You don’t need to get things done perfectly – you just need to get into action. 
• Moving forward is far better than staying in the rut you might find yourself in.

“Always do what you are afraid to do.” ~ Ralph Waldo Emerson
 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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The Weak Side of a Strength

 

I often conduct 360 feedback interviews for my coaching clients, which entail interviewing an assortment of people including their bosses, employees, customers, and peers to find out what the client’s perceived strengths and areas of opportunity are.  It almost never fails that the areas that get in the way of people’s effectiveness and continued success are in some way strengths overdone.

The best listeners often get so wrapped up in passively listening to others that they forget to talk or to bring their views to the forefront.  Those who have the admirable quality of being direct and letting others know where they stand can fall prey to delivering messages with a little too much force and not enough tact.  Optimism can become naiveté, and realism can become pessimism.  Thinking big can lead to overlooking the details, and those who are known for their precision are often criticized for missing the bigger picture.

Think about your unique strengths. 

What happens when you turn the volume level on them up too high?  A big part of sidestepping our pitfalls is simply becoming aware of them.  Without that, you will never know what you do not know and your strengths overdone will become your blind spots.  But when you observe yourself with awareness, you can recognize the areas that can be fine tuned and take action to keep yourself from falling into patterns that are unproductive and ineffective.

Lead with our strengths.

They are an essential part of our leadership and the uniqueness we bring to it.  It is important for us to find work that is aligned with these strengths (and to do the same for our people).  But we cannot allow our strengths to become crutches.  When we over rely on them, we are blocking other parts of ourselves that need expression.

We can begin to balance this out by recognizing others who have strengths that compliment our own and appreciating what we can learn from them.  And we can stretch ourselves beyond our comfort zone in an effort to explore parts of ourselves that do not regularly come to the table.  The more we practice these new behaviors, the better we will be able to employ them.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How Your Mindset Can Help You Overcome a Setback

 

“Ryan, if you knew how this day was going to end, would you do it over again?” I asked him.

“Yeah.” He answered without missing a beat.

“Would you have any hesitation going snowboarding again after your wrist heals?” I inquired.

“Nah!” he replied. “Let’s come back for sure.”

This is an excerpt of a conversation I had with my son at age thirteen on the way to urgent care after his first attempt to snowboard. I was inspired by his lack of hesitation. And his courage. But most of all, with his mindset.

Mindset is the key to overcoming setbacks. Your mindset determines—to a large degree—whether you see the experience as a success or a failure. And the way you see the experience will have an enormous impact on whether or not you will try that experience again.

What’s the big deal if you don’t try an experience again?

Well, the problem isn’t so much the broken bone—in my son’s case—which will inevitably be accompanied by a certain amount of pain. The problem is letting the setback deprive you of a future that could bring you an immense amount of joy and satisfaction. And most people let seeming setbacks deprive them of joy and satisfaction more often than they realize.

It could be the proposals they poured their hearts into to that never really went anywhere. Or the promotions they were working toward for months that ended up going to someone else. Perhaps it was the first time they went out their comfort zones, only to feel as though they landed on their backside with nothing but broken bones to show for it.

Confusing Skill with Potential

You confuse skill with potential when you decide that you’ll never be good at something because you didn’t get it right the first time you tried it. Or the second time. Or the tenth time. Most people do not have a high degree of skill when they try something new. But doesn’t mean they don’t have an enormous amount of potential.

When you confuse skill with potential, you tell yourself a story that has you making an assessment of yourself based on a very limited amount of data. The story goes like this: “Boy, I was really bad at that. I’m just not cut out for it. I should leave it to other people who actually have talent.”

You allow it to keep you from trying something again. And trying something again is exactly what you need to do in order to gain the very skill you are having difficulty executing. So your story becomes a self-fulfilling prophecy. You miss out on the joy of ultimately mastering that skill. And so do all the people who would have benefited from what you could have accomplished if you did.

But that’ s not the only story that can get you into trouble.

Taking an Experience Personally

When you take an experience personally, you make it more about you than anything or anyone else. Your universe constricts and you become the center of it. You feel hurt and rejected, or angry and resentful. You replay events in your mind and question what you did to screw things up. You think, “if only I would have done this, or been more like that, things would have gone better.”

You become so fixated in feeling wronged or victimized that you render yourself powerless. In an effort to avoid being hurt again, you may hedge your bets, fly under the radar, try not to get your hopes up. And this act of withholding keeps you from doing the very thing that could allow you to succeed next time.

Often, setbacks have nothing to do with you as a person.

You lost a big client. Yet in retrospect, you realize the client was a huge pain in your rear end, sucking up time and energy that you could have dedicated to someone you really love to work with. And if you take it personally, you’ll keep your perfect client from seeing the very thing in you that could cinch the deal.

What If It Was Personal?

But what if it did have to do with you? What if you came on too strong? Or too meek? Or if there was something you could have done to get that promotion, keep that client, succeed with that proposal? Well, if you take it personally you may never have the courage, the confidence and the open mind it takes to solicit or receive the feedback you need and to act on it in a way that allows you to succeed next time.

There is a difference between taking things personally and learning what you could do differently next time. Taking things personally causes you to contract. And learning allows you to expand. Which will you choose?

Conclusion

My 13-year-old son reminded me of the importance of mindset in my own life.

Though it’s not likely that snowboarding will be in my future, there is a good chance that I will fall the next time I try something new. When I do, I will remember how his lack of regret and eagerness to try again kept him from an unproductive mindset.

And I will pick myself up, tend to my broken bones, and allow myself to enjoy the joy and satisfaction that comes from getting back on the slopes.

Aligning your mindset with your desired outcome is an essential and often overlooked practice – a major focus of The Real Leader’s Guide to Freedom & Flow Group Intensive. For more information, visit The Real Leader’s Guide to Freedom & Flow Group Intensive.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

First Name:

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How to Leverage Untapped Talent, Energy and Potential Through Behavioral Styles

 

According to Gallup, employees who exercise their strengths on a daily basis are three times more likely to report having an excellent quality of life, six times more likely to be engaged at work, 8% more productive and 15% less likely to quit their jobs.

But sadly, in many organizations people are not given many opportunities to do what they are best at.

Worse, some people are routinely put into situations that are dissatisfying to them, leading them to shut down and leaving an untold amount of talent, energy and potential untapped in many organizations.

Identifying what people are skilled at and ensuring the roles, projects and initiatives they work on are a good fit requires discernment and dialogue. Having a better understanding of behavioral styles and what motivates people with each of those styles can really help.

In my last post, How to Create Synergy and Collaborate with People’s Differing Styles, I explained that there are two continuums that people fall on: task versus people orientation and introversion versus extraversion. If you overlay each of these continuums, you will create a matrix with four quadrants that make up each of the four behavioral styles of the DISC Behavioral Style Model.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

Today, I’ll provide you with some tips for leveraging the strengths of people that operate with each of these four behavioral styles. Remember, sometimes people operate with more than one, so you may want to check out recommendations for all that could potentially apply. See my last post for an overview on how to determine which style others most likely operate from.

Matching Work to Task Oriented, Extraverted Individuals (Style = Dominance)

People who are extraverted toward task are energized by challenges – the more daunting the better. They thrive in turnaround situations where they can make sweeping changes to save a struggling enterprise, venture or initiative.

They like to be in charge and tend to be very directive and decisive. They come to life in situations that require them to get others to act on things quickly but will quickly get frustrated if they are not given authority along with responsibility.

Those whose primary style is Dominance are big picture people who get bogged down with too many details and frustrated with anything that keeps them from taking quick, intense action. Inefficiency will drive them crazy and they will feel hemmed in when surrounded by constraints that get in the way of progress.

They prefer to work autonomously and will feel stifled by managers who hover and appear to be overly controlling.

Matching Work to People Oriented, Extraverted Individuals (Style = Influence)

People who are extraverted toward people thrive on social interaction. They like (and want to be liked) by everyone they meet and often possess the kind of charm that can win others over in a relatively short period of time. The excitement and buzz they generate around things they believe in allows them to be highly persuasive, which lends itself well to situations where influencing others is paramount.

Natural cheerleaders, they excel in situations that require enthusiasm and optimism. They have the ability to infuse energy and lightness into the dreariest of environments and often rely on humor that allows others to loosen up and get unstuck and revitalized.

Those whose primary style is Influence are also big picture people who get bogged down in details. They are highly creative and visionary people who get excited about things even though they may not have data that suggests their optimism is merited.

Because they tend to take things personally, they can be deflated by people who are overly skeptical and negative. They work best with people who support them and provide them with the data they need in a way that doesn’t rein them in or dampen their spirits.

Matching Work to People Oriented, Introverted Individuals (Style = Steadiness)

People who are introverted toward people are extraordinary listeners who hear and notice things others do not. They also have a natural tendency to diffuse tension among people who are overly stressed, frustrated and worked up – sometimes without even saying a word.

People whose primary style is Steadiness love to contribute and be of service to others and are content to operate in the background rather than the spotlight. Their ability to understand and connect with others allows them to serve as a bridge between people who are having difficulty seeing eye to eye. They gain and sustain support and buy in from others because of the solid level of trust they cultivate.

They are also very insightful, but often are unlikely to share their observations and ideas with others because they are uncomfortable drawing attention to themselves and tend to underestimate the impact they could potentially have. They do best in settings that encourage them to provide input but allow them time necessary to organize their thoughts before having to present them to others.

These people are steady, thorough, easy going and warm hearted. They can be depended on to deliver and follow through consistently, though often at a slower, more methodical pace.

Matching Work to Task Oriented, Introverted Individuals (Style = Compliance)

People who are introverted toward task strive for perfection, order and consistency. They thrive in situations where processes and procedures are clearly spelled out and place a high value on data that allows them to achieve and maintain a high level of accuracy, precision and security.

People whose primary style is Compliance have a high attention to detail. They prefer to rely on the tried and true rather than reinventing the wheel and tend to be somewhat risk averse. Because of this, they excel at making sure work is up to or above standard and nothing significant gets overlooked.

They often enjoy doing research and analysis – a welcome complement to other styles who would rather work at higher levels and surrounded by people. They do best in an environment that allows them to spend the time necessary to ensure things are done right the first time, where processes and standard procedures are clearly spelled out and enforced and high quality is essential.

Because they tend to be driven by logic and data, they can get frustrated in situations where people are overly emotional for reasons that do not appear to be rational.

What You Can Do Right Now

Think about the people who report to you or serve on teams you oversee. Use the information above (and/or see my recent article on recognizing styles) to identify what is likely to be the predominant style of each person. Ask yourself whether the projects they are currently working on and/or the roles they are playing are well matched to those styles.

You don’t need to drastically reengineer people’s jobs to ensure the work they are doing is a good fit for them. Sometimes the smallest tweaks make the biggest differences. Use your insight to begin a conversation with them that will open the door to better understanding and utilization of their talent, energy and styles.

If you would like to utilize the DISC Behavioral Style assessment to see how you and others in your organization score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.  The assessment is completed online and will provide you with a comprehensive twenty plus page report that provides a tremendous amount of insight – including a full page on Keys to Motivating and another on Keys to Managing.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

 

How to Create Synergy and Collaborate with People’s Differing Styles

 

Are there people in your office (or your life) that drive you crazy because they insist on doing things so differently than you do? 

When all you want is a high-level overview, they drown you in details.  Or maybe you’re the detail-oriented person who gets irritated with people who insist on going full speed ahead with what seems like a very haphazard plan (or no plan at all).

Perhaps you are an eternal optimist surrounded by devil’s advocates who seem intent on proving that your greatest ideas will never fly.  Or you may be the practical realist that gets exasperated at what appears to be pie in the sky ideas that lack the scrutiny necessary to pass muster in the real world.

How do you deal with these differences?  One thing’s for sure – treating others the way you’d like to be treated is a surefire recipe for frustration when one person’s preferences are another person’s irritations.

But what if there was a way to better understand people’s differing styles – and to leverage them so that instead of frustration, there was appreciation, collaboration and synergy?

Last week I presented one of my most popular workshops, Communicating with Style: The DISC Behavioral Style Workshop to an annual meeting one of my clients regularly holds for their customers.  In this article, I’ll share with you the framework I presented to them that will give you a leg up on improving relationships with the most important people in your life – both at work and at home.

There are two different continuums of preferences that people’s behaviors fall on.  One is task versus people orientation and the other is introversion versus extraversion.

Task versus People Orientation

If you gathered a group of people together to work on a project, some of them would be very concerned about what needs to get done, what a successful outcome would look like and how it would be measured, what action needs to be taken, and who will do what.  These people have a strong task orientation.

Others would be interested in how the project impacts people and whether their interests are represented.  They’d also be intent on knowing whether the makeup of the group includes people with the skills and experience necessary to successfully serve others.  These folks have a strong people orientation.

It doesn’t mean task-oriented people don’t like people – they just think about the task at hand first.  And it doesn’t mean that those who are people-oriented don’t care about the task – they just think first about the people who are impacted by it.

Extraversion versus Introversion

There is another continuum to consider that we can overlay onto the first one.  Most people think of extraverts as those who are outgoing and introverts as those who are more shy and reserved.  This is true as it relates to people.

It is a question of where the energy goes first.  Extraverted people direct their energy outward to start.  As it relates to people, they tend to talk more than they listen, and they often do so before they give much inward thought to what they are going to say.   In the DISC Behavioral Style model, this is indicative of the I style, which stands for Influence.

Introverted people direct their energy inward first.  As it relates to people, they are more inclined to listen before they talk, and they prefer to organize their thoughts within themselves before they articulate them to others.  In the DISC Behavioral Style model, this is indicative of the S style, which stands for Steadiness.

Extraversion and introversion can also relate to task.  When energy goes outward toward a task (extraversion), it leads people to be intensely results oriented – wanting to jump into action before they have planned or considered the environ

ment.  In the DISC Behavioral Style model this is indicative of the D style, which stands for Dominance.

Introversion toward task leads people to want to plan and prepare, research, polish and perfect before taking action and/or putting something out into the world.  In the DISC Behavioral Style model, this is indicative of the C style, which stands for Compliance.

The DISC Behavioral Style Model

If you have an understanding of the two continuums, you can begin to appreciate the four different styles people tend to behave with.  Think of someone right now whose style you are curious about.

• Is this person more task oriented or people oriented?  If she is task oriented, she is likely to be high in Dominance or Compliance.  If people oriented, she is likely to be high in Influence or Steadiness.
• Is this person more introverted than extraverted?  If introverted, she is likely to be high in Steadiness or Compliance.  And if extraverted, she is likely to be high in Dominance or Influence.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

We all have a little bit of each behavioral style within us.  Most of us have more of one style than others.   Some people are high in more than one of them.  You can have a high level of people orientation, like me, but also be a little bit extraverted and also somewhat introverted.  My style is high in Influence people-oriented and extraverted), but also very high in Steadiness (people-oriented and introverted).

How You Can Use this Understanding to Help Improve Your Effectiveness

Often people on opposite ends of any spectrum will have difficulty understanding and/or relating to each other.

As an example, task-oriented people can become irritated when others shift their focus from the task at hand and go to great lengths to ensure people feel included or are having a good experience.  And people-oriented people get frustrated when it appears those who are task-oriented are leaving people out of the equation.

But each of these people needs the other.  Task-oriented people need people-oriented people to ensure their solutions will meet the needs of those being served – and that they will buy into any changes that may be difficult for them.  People-oriented people need task-oriented people to ensure they take the action necessary to serve the people they care about within a small enough window of time to make a true impact.

Similarly, extraverted people need introverted people to help them see what they would otherwise miss and hear what they might otherwise talk over.  Introverted people need extraverted people to initiate conversations, help them come out of their shells, voice their insights, concerns and ideas and get things done.

Though people whose styles are different than our own can irritate us, when we begin to recognize that they can help us to be more effective, this appreciation leads to synergy.  It unlocks talent, potential and energy in organizations that can lead to higher morale, greater productivity, higher engagement and higher profits, market share and customer growth and loyalty.

What You Can Do Right Now

Think about what style you are inclined to utilize most.  Then ask yourself who you can partner with that is strong in areas you may not be to ensure that you can complement your approach in ways that are more likely to lead to a successful and sustainable outcome.

Encourage an appreciation of different styles and approaches within your organization.  Call attention to people’s strengths and how they complement each other.  Help them see how their unique styles allow them to do things together they would not be able to do individually.  Recognize those who go out of their way to embrace and leverage their differences and show them how it is done through your own example.

If you would like to complete a DISC Behavioral Style assessment to see how you (and/or others) score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

Three Common Mistakes Leaders Make When Trying to Influence Others — and What to Do Instead

When my daughter was eleven years old, she handed me a piece of paper one Friday afternoon. Across the top of the page written in hot pink were the words “Why You Should Let Me Have a Friend Over Tonight.”

Beneath the heading, in various bright colors adorned with hearts and smiley faces were five or six bullet points meticulously printed with the most perfect of penmanship. One of them said “I’ll share my super sour gummy worms with you,” and another promised “we will only make a little mess.”

While I was impressed with my daughter’s effort and artistic flair, I made a mental note that at some point I ought to help her with her negotiating skills. I winced as I recalled the last time I tried one of her super sour gummy worms, whose pungent flavor immediately led me to regret the decision as soon as I put it in my mouth — and then again hours later when most of it was still stuck to my teeth.

You wouldn’t expect a senior executive to have the same errors in judgment in an attempt at persuasion. And yet, often even the most professional of people make similar blunders. Today I’ll cover three of the most common mistakes people make in their attempts to influence others:

(1) Making invalid assumptions about what people value

(2) Overlooking the importance of objections

(3) Talking more than listening

Let’s talk about making invalid assumptions about what people value.

This was my lovely daughter’s critical error. While her offer to share super sour gummy worms may have been very compelling to her thirteen year old brother, it was actually rather repulsive to me. In her precious little mind, everyone loves those squishy sweet treats. It never occurred to her that wasn’t universally true.

And professional people often make this mistake as well. Not with gummy worms, but with questions of value.

One of my clients, Jan, learned the importance of checking her assumptions after pitching a proposal to senior executives with the argument that her program would allow employee satisfaction and morale to increase, leading to a happier workplace and less interdepartmental conflict.

While these were certainly attributes of a program she worked very hard to develop — and benefits that were quite meaningful to her — her audience was far more interested in financial gain than employee satisfaction.

Did she have to completely revamp her program to get their support? Absolutely not. She simply needed to amend her case to show the return on investment her program would generate after factoring in lower absenteeism and turnover rates, increased productivity, and reduced waste.

“Treat everyone the way you want to be treated,” we are taught from an early age. But unfortunately, not everyone values the same things. A better adage might be, “find out what is most important to the people around you and make an effort to respect their preferences.”

Unfortunately, understanding what people value isn’t always enough to cinch the deal — even when it appears that you have agreement. Let’s move on to the next most common mistake, overlooking the importance of objections.

Why is it important to surface objections?

Things are moving along well. You see heads nodding. It seems you are gaining the support of most the people sitting around the table. Wouldn’t surfacing objections at this point throw a monkey wrench in the works? Why allow people who are already with you to be swayed by people who have dissenting opinions?

The problem with those head nods is that you don’t really know exactly what people are agreeing with. They might be on the same page when it comes to the way you described the problem that needs to be solved. But not necessarily on board with your solution.

They may agree with part of your solution, but not all of it. They may be nodding their heads because their peers are doing that, and they feel compelled to follow suit.

The problem with partial agreement is that it usually only gets you part of the way there.

That may not be the case if all you are negotiating for is a onetime event — as in the case of my daughter. But more often than not, what executives really need is ongoing support and commitment. Sure, they want to get their program funded, their product launched, or their order filled.

But in order to have lasting success, they need champions within the organization, people who are committed to their projects, and customers that will continue to place more orders. And that takes more than a simple head nod or even a signed contract.

Partial agreement falls apart when things get difficult. People don’t follow through. Your calls stop being returned. Your funding gets pulled. And you are left scratching your head wondering what happened.

Those people who aren’t nodding their heads in agreement could be worth their weight in gold. But only if you get them to talk.

This leads us to the third mistake many executives make in their attempts to influence others: talking more than listening. Anytime people are being pitched with a proposal, a call to action, a request for support or funds or business, there will be concerns and skepticism.

Often these reservations don’t get voiced. Instead, people adopt a “wait and see attitude.” But the questions rattling around at the back of their minds may very well be valid — and if you knew what they were, you could take steps to address them and sidestep potential pitfalls you would otherwise unwittingly fall into.

So, the first step is to intentionally encourage people to voice their dissent. They could very well tell you something you really need to know. And if you acknowledge that they may see something important that you may not be aware of, you are sending a message that you value and respect them and care enough about them to address what they care about.

When your audience takes you up on your invitation to share their concerns and reservations, it is more important than ever to resist the temptation to talk and listen instead.

But many executives don’t do that. They figure a stronger argument is required. More data. Sexier examples. Better stories. Increased persuasion. So, they tell, and they sell while their audience feels less and less understood and slowly slips away.

When you feel the inclination to begin defending your case, hold your tongue and get curious instead. Ask for more details. Recap what they’ve said to be sure you heard them correctly. Paraphrase what you think is most important to them.

Continue asking clarifying questions until you begin to see things from their perspective. Because when you do, you will earn their trust.

You may have to rework your proposal. It may not be the reaction you were hoping for. But you have won for yourself the chance to truly gain the support you endeavored to secure — and when you take the steps to listen and respond to the concerns of your most important stakeholders, you increase the chances that the support you have just won will stand the test of time.

Let’s recap the most common mistakes executives make when attempting to influence — and what to do instead.

(1) Making invalid assumptions about what people value. Instead, recognize that not everyone likes the same thing you do. Find out what is most important to the people around you and make an effort to respect their preferences.

(2) Overlooking the importance of objections. Instead, realize that objections help you recognize what your audience cares most about and gives you an opportunity to deliver it. It earns you trust, respect and ultimately, their support.

(3) Talking more than listening. Resist the temptation to diffuse your audience’s objections and concerns with more information, telling and selling. Instead, probe to get a better understanding of what they really need and take steps to deliver it.

Influencing others is about more than crafting a polished presentation and a bulletproof case for action. You will get much further if you treat the art of influence more like a dance with your audience than a performance in front of them.

Invite them in and get them to participate. Listen to their needs, their desires, their concerns and their recommendations. Take action to address what they consider to be most important.

And whatever you do, please don’t offer anyone super sour gummy worms.

Why Letting Go of the Old Helps You Succeed With the New (and How to Do It)

 

What is it that you are longing to create in the coming year?

And what do you need to let go of in order to allow it to fully take root?

Every year, we are encouraged to set New Year’s resolutions.

We are a goal driven society that is conditioned to seek more. Our egos desire more money, more fame and prestige, and more stuff. A deeper part of ourselves longs for more peace, more meaning, and more purpose in our lives.

We want to move beyond our previous realizations of what we’ve already accomplished to master newer, better ways of doing things –whether that be what we create in our lives or in our organizations – and as leaders what we can inspire others to do as well.

Though it is tempting to occupy ourselves with thoughts of how we can go about achieving all of this and what we need to do more of, perhaps what we really need to start with is what we need to do less of – what we need to let go of to create the space for something new to come in.

We are constantly evolving both individually and collectively. 

It is so easy to look to the past to define who we are though the things we’ve already done – goals we’ve achieved, titles we’ve acquired, creations we have built. Our previous experiences coagulate to form an identity that is easy to confuse with our true nature.

 

The fact of the matter is,

you are not your accomplishments,

your creations, or the sum of the various roles

you play in your life – manager, director, vice president,

mother, father, friend, son, daughter, etc.

You are much, much more than that.

Your potential is limitless.

 

And yet, we limit ourselves by these definitions.

They filter the experiences we allow ourselves to have and compel us to define the form that our deepest longings should take. In order to be happy, we reason – we must get that promotion, achieve this or that particular goal, hit that target. So we continue to go through the motions, doing the kinds of things we’ve always done – on a sort of auto pilot.

Some of this may bring satisfaction, and some may bring a growing source of discontentment. We need to attune ourselves to that which brings us the most of what we truly desire and open ourselves to the possibility that what we really want may need to come in a form that has previously been undefined for us.

In short, we must allow ourselves to surrender what we think we know to open up to the mystery that is unfolding in each of our lives.

Easier said than done, right?

How exactly do you go about letting go of the known when it’s all you know?

We can take our cues from nature. Snakes and other reptiles shed their skin, trees drop their leaves, and caterpillars create cocoons in which their forms entirely dissolve before recreating themselves in the form of butterflies.

Even a fish in a bowl cannot stay in water that contains its excrement – the waste must either be emptied and replaced with new water, or absorbed by something else that will remove it from the fish’s environment.

Without engaging in these renewing processes, these creatures will die. And so it is of us. Many of us are already walking around encased in layers of old, dead stuff that needs to be released.

What are you holding onto in your life that has run its course?

What are the old outmoded ways of doing things that no longer bring you energy? What are the things you’ve acquired that you no longer need? What beliefs are you holding onto that are no longer true for you?

Pay attention to the times that you feel constricted, anxious, or tired and in those moments ask what you can let go of. Don’t be afraid of the answer. Though it may frighten you because it introduces an element of the unknown, following these insights will always lead to freedom and liberation.

Your computer can only handle so much data.

If you do not delete old email and get rid of files that have been accumulating over the years, and if you continue to add new programs without deleting old ones, you will find that it becomes sluggish and unresponsive.

Just as freeing up space allows your computer to process things more quickly, so too will clearing your own personal space (whether of things or thoughts) allow you to access new levels of clarity and creativity.

Space invites opportunity.

You will breathe easier, be more present in every action and interaction you partake of, and bring more of who you really are to what you do. And you will open up the space of possibility that will allow something to come in that may surprise and delight you.

So here’s a thought for the New Year: Instead of trying so hard to do more with less, perhaps we can allow ourselves to explore the possibility that in doing less, we can have so much more.

For more on how to affect your own personal and professional transformation, check out The Pinocchio Principle: Becoming a Real Leader, available in both paperback and Kindle formats.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Ringing in the New Year: Why Looking Back is as Vital as Looking Ahead

 

There is something magical about being at the threshold of a new year.

It is like climbing to the top long staircase to find ourselves on a landing, standing before a large glimmering door just waiting to be opened. As we look down, we realize how far we have climbed to get here. Yet, we cannot help but wonder what lies behind the door.

Often, we underestimate the amount of growth we have achieved.

It’s important to take some time to reflect on the unique combination of experiences that have led to both successes and disappointments and what we have learned from them. When we do, we often gain the insight that helps us become aware of what we most need to do from this point forward.

I often work with people who feel they are ready for a change, but aren’t sure what that change should be. They aren’t necessarily miserable in their jobs or other areas of their lives – they just long for something that will fill them up in ways they haven’t been fulfilled in the past.

When I coach people who feel this way, at times they want me to tell them what the next best step is – give them the answer, or perhaps a step-by-step process that will lead them to find what they seek. Of course, no person has these answers for another. Our greatest challenge and opportunity is to find them for ourselves.

Each of our lives has a story with perfect order and meaning.

As within a novel or screenplay, each character has a specific relationship to the main character and every scene has some relevance to his growth and evolution. There will be victories and disappointments, as well as twists and turns that transition us from one to another and back again.

We will have occasion to laugh, cry, and experience a myriad of other emotions that are somewhere in between. And as a result of this perfect combination of events and mini-plots, we discover ourselves to be better people.

When we are reading a book or watching a movie, the perfect order is often easier for us to see than it is for the characters enmeshed in the stories we are watching. Yet, the mystery and intrigue, the humor over each misstep, and the courage we see the characters exude to find their way give substance to the story and allow us to leave the book or the theatre feeling moved or inspired in some way.

As you reflect on 2017, can you identify your story’s most pivotal turns? What did you learn from them? Think about your character sketch. What are the endearing qualities you have that make you unique and special? How can you leverage them to build on the previous events to create a story worth telling?

Think also about the people that surround you. In what ways are they helping you grow? What are they teaching you about yourself – whether in joyful or painful ways? And what are the qualities they possess that are similar to and different than yours? How do you complement each other, and what might it be that you can create together?

You now sit at the threshold of another chapter in your story.

Contemplate what you have already experienced and ask yourself how you might build upon it to add a bit of intrigue and adventure. Identify the ways that you could add a little lightness and humor. Think about the interplay between the characters and how you could spice things up a little.

We have each been given the makings of a beautiful tale. Open your eyes and survey them the way you would the perfectly planned detail of your favorite movie or novel. Give yourself completely to the adventure, the possibilities, and the humor in your life.

Then find a way to revel in the joy of living it.

For more on reveling in the adventure that is your life, check out The Pinocchio Principle: Becoming a Real Leader, available in both paperback and Kindle formats.

Three Perilous Pitfalls You Can Avoid by Leveraging the Power of a Mastermind

 

Imagine holding handfuls of puzzle pieces that you are trying to assemble, without having access to the box that illustrates the finished picture. Around you are others who find themselves in the same predicament. You all hold pieces of each other’s puzzles. And you also have the ability to help each other tune into what the finished image looks like.

Though this may seem more like nothing more than an amusing simulation, it is quite fitting as a metaphor for the power of connecting with other minds.

It took me awhile to recognize and utilize this power myself. Many of us have been conditioned to believe we must figure everything out on our own, work independently, practice self-sufficiency. But over the years, I’ve become more and more convinced that working with others in groups allows us access to answers we would be hard pressed to find anywhere else.

The other day I mentioned to a Fortune 100 client that I had just returned from a three-day mastermind event. His response, “What is a mastermind?”, reminded me of the fact that until I became an entrepreneur, I wasn’t familiar with the term (or the benefits of) masterminding either.

Napolean Hill is among those who made popular the concept of the mastermind. He defined it as “two or more people who work in perfect harmony for the attainment of a definite purpose.” Hill went on to say “It is the principle through which you may borrow and use the education, the experience, the influence and perhaps the capital of other people in carrying out your own plans in life. It is the principle through which you can accomplish within one year more than you could accomplish without it in a lifetime if you depended entirely upon your own efforts for success.”

Masterminds can take many forms.

• They can be large and formal (like the one I attended a little over a week ago), or small and intimate (like engaging in a conversation with a coach, mentor, or trusted colleague).

• They can be organized around a specific concept or theme, with the intent to delve more deeply into specific concepts and glean insights into their application, like the mastermind meetings I facilitate in my Real Leader’s Guide to Freedom & Flow Group Intensive Program.

• They also can be created to solve a specific problem, or to provide people the opportunity to work together to collectively solve a variety of problems.

The benefits of a mastermind are worth exploring, and its power is often overlooked and unfortunately untapped. Below are three pitfalls many executives unwittingly fall into that engaging in some form of masterminding can help you to avoid.

(1) Getting so entrenched in problems that you cannot see the solutions.

The pace of business has many executives running from one thing to another in a hopelessly reactive state that often keeps them from pausing long enough to recognize what is really going on and what must be done to address it. In a rush, solutions are often devised to address symptoms without getting to the true root of the problem. People fall into a state of autopilot that has them acting operationally instead of strategically. As a result, solutions are short lived and run the risk of causing more problems than they solve.

This is the equivalent of trying madly to put puzzle pieces together that simply don’t fit.

The benefit of utilizing a mastermind to identify solutions is that it allows you to connect with people who can help you snap out of a frenzied, somewhat unconscious state to ask the right questions, consider the best approaches to truly understanding the underlying dynamics of a problem, and benefit from perspectives different than your own. This allows you to see what you previously missed, and provides the space necessary to drop into a richer understanding of what must be done.

In pausing long enough and looking deeply enough to ensure you have the right pieces, your puzzle comes together in a way that is functional and sustainable.

(2) Failing to recognize and work through the resistance that keeps you from taking necessary action.

Sometimes the best solutions evade us because we hold assumptions that keep us from believing they are possible, or that we have the ability to execute them. Our beliefs about what it will take to succeed can keep us from even entertaining the possibilities before us. In short, the solutions may be right in front of us, but we don’t see them because we are in a state of overwhelm, frustration or doubt that obstructs our view.

This is the equivalent to not being able to envision what the completed picture looks like and not recognizing that you hold in your hands the pieces necessary to assemble it.

When you mastermind with others, they approach the problem/opportunity without any of the emotion, drama, and limiting assumptions that come from being entrenched in it. As a result, they are able to see clearly and point things out for you that you cannot see on your own. They can ask you questions and offer observations that help you cut through the clutter that obscures your view and help you see the irrational nature of assumptions you may not be willing to challenge on your own.

With a clearer view, you are able to discern a better visualization of the picture your puzzle is designed to create and recognize that you have the very pieces you need. You also gain the support and courage necessary to lay them down and piece them together.

(3) Wasting time and experiencing unnecessary frustration working in isolation to figure things out.

Regardless of what problem or opportunity you are facing, there is someone, somewhere who has been through something similar, who knows something you may not. And yet many of us insist on doing things ourselves, reinventing the wheel, and failing to leverage the knowledge, experience and insight all around us. This can result in countless hours, weeks, months and even years of time spent doing something that could have been solved or created in a fraction of time, without the whopping pain that comes from repeatedly banging your head against a wall.

It is the equivalent of failing to recognize that others hold pieces of our puzzles that they would gladly offer up, if only we had the willingness to ask.

When you mastermind with others, you not only gain access to potential solutions, approaches and tools you didn’t previously have, you also benefit from learning lessons others gained through mistakes – without having to make those mistakes yourself. Additionally, you will benefit from honest, supportive feedback provided by people who will tell you what you need to hear (information others may not feel comfortable sharing) in a supportive way that allows you to course correct before any damage is done.

You gain access to other’s puzzle pieces instead of trying to fabricate your own – as well as information that helps you put those pieces together efficiently and effectively.

In summary, masterminding can allow you to see beyond constraints that keep you from rising to your most pressing challenges and promising opportunities, produce solutions to problems that previously eluded you, and save you countless hours, weeks and even years of wasted time and unnecessary frustration.

In addition to avoiding each of these pitfalls, Napoleon Hill spoke of another benefit of masterminding that is worth mentioning. He is often quoted saying “When two (or more) people get together, a third mind, the Master Mind, is created, becoming a separate force in the conversation.”

I believe this separate force is a higher mind – a source of universal intelligence, the stuff utilized by the greatest inventors, scientists, leaders, writers, artists, and geniuses of our time. Putting our heads together in this way allows us to go beyond the limited database of our brains to access this higher mind in a way that can potentially resolve even the most pressing of problems, for us as individuals, organizations, communities and societies.

Now that’s a puzzle worth assembling.

If you are interested in experiencing the power of a mastermind first hand, check out The Real Leader’s Guide to Freedom & Flow Group Intensive. Though the fall program has filled, you can sign up for the waiting list to be the first to get information on the next session, as well as first dibs on the limited seats that will become available.