Why What Got You Here May Not Get You There – and What to do Instead

Imagine that software you’ve relied on for years stops working for you.  You notice your computer has been freezing up a lot and you’ve been experiencing some glitches. At first, it didn’t really bother you. You just made do and went on. But now it’s happening so often that you’re having trouble getting things done.

When you look into the problem, you find you’re not the only one experiencing it. In fact, after receiving numerous user complaints, the company discovered its software was having incompatibilities. Much to your relief, a new version of the program is being rolled out that has fixed all the bugs. And happily, this updated program is now available for you to download.

The same thing happens to each of us. You’re cruising along doing what you’ve always done only to find it just isn’t working so well anymore. You aren’t getting the results you wanted. Or worse, what worked before is actually causing new problems. And despite your best efforts, these problems are throwing a big monkey wrench in things.

Take Shiela as an example.

Shiela is a high achieving executive who has always prided herself on her ability to be the “go to” person for solutions.  Her energy and enthusiasm led her to be sought out for plum projects and invited to serve on numerous committees and boards.  She happily took these things on and went the extra mile to deliver excellence in everything she did. And her career trajectory was headed ever upward.

But over time, the number of initiatives she was regularly involved in began to wear on her.  Her calendar was packed and she hit the ground running each day only to find that her to do list was growing faster than her ability to get things done.  She had multiple balls in the air and lived in constant fear that one of them would come crashing down at any moment.

Her solution was to double down on what helped her succeed in the past.  She worked more, slept less, and pushed herself beyond the limits of her own exhaustion.  And though she was working harder than ever, her performance began to suffer.  The work that once energized and inspired her was beginning to feel like an endless grind she just couldn’t rise above. And people began to notice.

Well-intentioned friends and colleagues gave her books and advice, and she did her best to try to institute new approaches, take better care of herself, delegate, prioritize, rely on systems and get support.  But when things got tense, she reverted to old patterns of behavior that were deeply ingrained.

Shiela’s old program was interfering with her new one.  And this interference was causing major glitches. But those glitches didn’t have to keep her from achieving her desired results. She just had to find the bug that was creating the havoc and take steps to eliminate it.

So how do you find a bug in your program?

Like Shiela, you start by recognizing that you aren’t getting the results you want. And then you work backward. Finding the bug in your program requires that you detach from your actions in such a way that you can observe and evaluate them.

One way to do this is to replay events in your mind to identify any causal factors. You can designate time at the end of the day to mentally review the day’s events and evaluate what went well and what didn’t. You can journal about it. Or you can talk with someone who is an objective third party, like a friend, family member, mentor or coach.

The bug in your program is almost always a knee jerk reaction.

When Shiela replayed her interactions with others, she realized that what she really wanted (and needed) to do when someone asked her to become involved in yet another project, committee or board was to ensure that it was the best fit and use of her time before responding.  But she also recognized that before her mental faculty was engaged, she had already pledged her sole support and involvement. And before she knew it, despite her best intentions, she had unwittingly pushed herself further into overwhelm.

She was reacting instead of responding.

Knee jerk reactions are the product of conditioning.

Conditioning is what happens when a behavior becomes so automatic that you no longer need to think about it. And conditioning is good when it leads you to behave in a way that is constructive — like when you practice a new skill over and over again until you can do it without having to remind yourself of each step.

But conditioning that leads you to spring into action when what you really need to do is give a little more consideration to your response can get you into trouble.

There is a neurobiological component to conditioning. Every time you practice something or respond to a stimulus in a certain way, you are creating neural networks in your brain. Neurons that fire together wire together. And the more they fire, the stronger and more automatic their connections (and your behaviors) get. Conversely, when a neural network is interrupted or not used for a certain period of time, these connections begin to weaken.

Once you have identified the bug, you can begin to eliminate it.

Simply being aware of a knee jerk reaction will begin to loosen its grip on you. When Sheila realized she had a tendency to override her true intention by launching into an old undesirable pattern before she even knew what was happening, she also became increasingly aware of the negative consequences that behavior created.

This is not to say that Sheila could instantaneously eradicate her bug and immediately improve her results. On the contrary, she grew increasingly frustrated because now she was not only engaging in problematic behavior — she was doing it even though she knew better. But this awareness is half the battle.

Initially, she didn’t recognize her oversights until after the fact, but with increased awareness and attention Sheila noticed them sooner and sooner. The time it took her to catch herself went from hours to minutes and with continued diligence, she was able to take steps to correct them in real-time. Ultimately, she got to the point where she could prevent herself from engaging in this automatic reaction altogether.

As the bug is eliminated, the program can be upgraded.

Upgrading the program is a matter of replacing an old behavior with a new one. Unlike software upgrades, this one isn’t a matter of a simple download. It requires attention, thought and persistence.

As mentioned previously, neural networks that correspond to old, undesirable patterns of behavior weaken when they are not engaged. And as they weaken, repeated practice allows new neural nets to be formed that support a more desirable behavior.

But doesn’t creating new neural networks require a huge amount of practice?

The interesting thing about the formation of these neural networks is that they do not have to happen in real-time. Research has shown that mentally rehearsing a new pattern of behavior leads to the same growth in neural networks that physical practice does.

As Sheila began mentally reviewing the way she handled herself in conversations, she reflected on what she would have liked to do differently. And then she replayed the scene in her mind with a new, more desirable ending. She continued to do this daily. As she did, she literally rewired her brain.

Doing so allowed her to create and increasingly rely on new neural networks in situations that necessitated a different response. Gradually she was able to replace her tendency to automatically take more and more on with a more thoughtful, respectful response that offered solutions without adding to her overload. She began to recognize opportunities to involve and empower others to do things that would allow them to grow and buy her much needed time to regroup and reengage in a more focused, less frenetic way.

And over time Sheila once again became known not only for getting results but for making a more strategic impact and growing talent within her organization.

Let’s review the process of upgrading your internal programming

• Step One: Find your bug. The first step is to recognize when you have a tendency to engage in behavior that keeps you from getting the results you desire. Most likely this will be a knee jerk reaction that propels you into action before you have a chance to think.

• Step Two: Disempower your bug. Becoming aware of behavior you fall into and the impact it has on your effectiveness ultimately weakens its hold on you because while it still may be automatic, it is no longer unconscious. Though falling into old patterns when you know better is frustrating, this awareness is a sign of tremendous progress.

• Step Three: Substitute a new program for the old one. As your old habits and the corresponding neural nets that lead you to engage in them begin to weaken, you can replace them with new behaviors. The more you practice these new behaviors (whether physically or mentally), the stronger the new neural networks and your new patterns will become. And the less you engage the old behaviors, the weaker and less prominent the old neural networks (and the corresponding behaviors) get.

If you find yourself engaging in behavior that is interfering with your effectiveness, the most important thing to remember is that you are not the program that is running it. You are the programmer. You have the ability to consciously choose the behaviors and the responses you have to any given stimulus.

Though interrupting and upgrading your internal programming takes time, the results will be well worth your effort. And the best part is that you don’t have to lodge a complaint with or rely on anyone but yourself in order to do it.

 

If you’d like some support in recognizing and overcoming bugs in your programming, consider joining me in the Spring session of The Pinocchio Principle Unleashed – The Real Leader’s Guide to Accessing the Freedom & Flow of Your Authentic Genius. A few seats remain for this exclusive 13-week leadership development program, which kicks off on March 3.  If you have questions or would like to chat about whether the program is a fit for you, you can schedule a call directly with me.

Here’s what a previous participant had to say…

“My professional goals were not going the way that I wanted them to and I had a suspicion that I was pounding my head against the wall trying the same tools or switching the tools differently and I just needed a fresh perspective on them. I enrolled in the Freedom & Flow program after receiving encouragement from people who work with Diane who raved about their interactions with her and how impactful she’s been in their life.

One of the things that this course helped me realize is that I always believed the tools that made me successful early in my life and my career would be the same tools that would see me through to the end. The truth is that my toolbox needed more tools, or different tools in it.

This is important for folks that would be thinking about this program, and it was revolutionary for me – what worked for me early in my career isn’t going to work all the time, I can’t say that enough. You need to reexamine. You can’t have the same script for your whole professional career, you just can’t. You have to adjust the script. I’m in leadership positions versus before, I was a follower. I was trying to get somewhere. Now I’m somewhere and it’s different.

I’ve taken a lot of leadership courses. They’re usually big group settings. This is a smaller more intimate group. The one on one calls are terrific and super helpful. Diane is energetic, vibrant, engaged, open-minded, and thoughtful. Her program has helped me better influence and connect to others, decrease my stress, and get much more done. I’m more mindful and have replaced old, ineffective tools with new ones – it feels great, it’s really refreshing.

My message to folks who are considering this course is pretty simple: you will learn new skills, new tools that you haven’t used before which are going to help move you forward. The program is awesome, and I highly recommend it.”

Dr. Tony Sciscione, Director, Maternal-Fetal Medicine at Christiana Care Health System