Become a Leader – The One Factor that Can Make or Break You

In fall of 2010, I was interviewed by an Arizona Republic reporter for an article on how to best position yourself to move from being an individual contributor to becoming a manager.  As I prepared for the interview, I began to reflect on the question of what differentiates successful leaders from struggling managers.  Among the several factors I could identify, one loomed larger than any of the others – your MOTIVATION for wanting to become a leader will make all the difference in the level of success you will have. 

Many people believe that becoming a manager is the next best step because of the increased pay, prestige and upward mobility it will bring.  And while it is often true that such a promotion will allow you to enjoy these things – if that is your only reason for wanting it, you will do yourself, the organization you work for, and all the people with whom you will interact a huge service if think a little more about your options before you charge full speed ahead.

Moving into management requires people to shift their focus from achieving individual success to achieving collective success.  And the determining factor of that success changes from what you are able to do on your own to what you are able to accomplish through others.  If your main interest is your own career mobility, you will have difficulty gaining the trust and respect of others that is necessary to influence and enable them to succeed.  And if they do not succeed, neither will you.

Wanting them to succeed is not enough.  You must be committed enough to their success to take the time to coach, mentor and otherwise support them to reach their career goals.  If this does not appeal to you, it will feel like drudgery –something you must do that takes you away from all the things you would rather be doing.  But if this work does appeal to you, every day will offer new opportunities to find meaning and fulfillment in your work – by helping others discover themselves to be greater than they initially realized, and working toward something bigger than yourself.

Moving into management requires people to shift from the tactical and operational to the strategic.  That means that all the things you were good at as an individual contributor will no longer be sufficient to enable you to succeed as a manager and a leader.  You will need to enable and rely on others to do those things so that you are freed up to do more strategic, big picture things – things that will require you to go out of your comfort zone.

Your focus must shift from the workings of your individual job to how all the jobs in your department complement each other and what you can do to allow the work of your department to best mesh with other departments and contribute to the organization as a whole.  The problems you’ll address will have a larger span and impact those you were previously accustomed to working on and you will need to collaborate with people you may not have otherwise had to interface with.  Additionally, a large part of your job will be envisioning and helping to create a better future – one that will allow the organization as a whole to succeed.  Identifying and addressing opportunities that are coming around the bend and matching them to people with the talent necessary to seize them will become a vital part of your work.

It is not uncommon for people in management positions to find that these jobs don’t feel like they’re all they were cracked up to be.  If you are one of them, it is important to realize that this doesn’t mean you failed.  It simply means that you have succeeded in getting that much closer to finding work that is aligned with your true self – work that will not only bring you satisfaction and fulfillment but also the opportunity to make a vital contribution.

Get busy identifying what you are truly motivated to do.  Many organizations have technical tracks that offer the same (or more) upward mobility and financial reward that management tracks do.  Pay attention to the opportunities that have beckoned to you in the past – even the ones you thought were too crazy to entertain.  If you have a recurring dream of doing anything other than what you are doing now, give it more credence.  It just may be the ticket that allows you to find the job of your dreams – and the chance to exercise your own distinct form of leadership, by doing what you were truly meant to do.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Beyond the Bulletproof Image – How Being Vulnerable Makes You Strong

 

I can’t tell you how many clients I’ve worked with over the course of my career who believe that to be a credible, strong leader, you must come across as infallible, having all the answers – being rock solid.  Newer leaders often feel as though they do not have a lot to offer in meetings and other gatherings because they do not know much yet.  Out of fear of being exposed as someone who is not on top of their game, many times they remain silent – when in actuality the questions they would otherwise ask out of sheer curiosity and desire to learn could become the very impetus the organization needs to see things with fresh eyes and recognize opportunities they previously missed.

On the other extreme, I occasionally meet with people who on the face of things have it all together.  They are poised, polished, and seemingly the picture of perfection.  And they are often stumped at why they have been unable to motivate and inspire their people to new levels of performance and success.  Initially, I sometimes find it difficult to connect to people like this and often go on to learn while gathering feedback for them that others do too.

I think it’s because the rock solid persona they project is rarely a true representation of who they really are. And before you can engage the hearts and minds of others as visionary leaders do, you must be able to connect with them – and they must feel a connection to you.

The problem with needing to have a bulletproof image is that very few, if any, people in this world are really “bulletproof.”  In fact, if ever there were a trait or characteristic that is shared by virtually the whole human race, it is that we all have fears, insecurities and misgivings.  We all make mistakes.  We all know far less than we would like to or even have the capacity for.  These things that make us humble and vulnerable connect us to each other in profound ways that are often overlooked and/or unacknowledged.

Think of the people in your life who have inspired you over the years.  Maybe it was someone close to you – like a parent, teacher, or coach.  Or perhaps it was a public or historical figure.  If you try to identify the qualities in that person that really made an impact on you, it is likely not so much what they achieved in life as what they had to overcome in order to do it – disappointment, failure, challenge, fear, perhaps even an illness or handicap of some kind.

So it seems there may be something to gain by allowing these little things we have been conditioned to hide from each other to be a bit more visible.  First of all, it takes a lot of pressure off of you.  When we learn to take ourselves a little less seriously and give ourselves permission to not know everything, we move beyond worrying so much about what everyone else thinks of us to be truly present with other people – to really listen to them, to be curious about their unique perspectives, ideas, and insights.  The emphasis goes from having to showcase our knowledge, competence and stature to learning from others and helping them to feel valued and appreciated. 

Secondly, when we are less guarded about our fears, misgivings and challenges, we realize that these things are nothing to be ashamed of.  Because in spite of them, we have risen up to the challenges in our lives.  And sometimes the most inspiring thing we can do for others is help them to realize that though they are in the thick of their own fear, they too can find something within them that will allow them to bounce back or rise up – to recognize a strength they didn’t realize they had – and to use it in a way that truly benefits not just themselves, but everyone around them.

“Wisdom begins in wonder.” ~ Socrates

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Just Let it Rip – The Problem with Polished

If you want a rush, forget about skydiving, bungee jumping, or walking over hot coals. Try speaking extemporaneously, from your heart to a group of people for at least ten minutes. They say public speaking ranks as people’s number one fear, even higher than fear of death.

I did that one weekend a while back. I chose that. I wanted to put myself in a situation that would push me smack up against my greatest resistance and fear and just see what would happen. I committed to doing it, even though it scared the hell out of me. I purposely didn’t prepare. I wasn’t exactly sure WHAT I was going to say or do. In the minutes before I would be called up to speak, I felt my heart beating in my mouth. My hands were sweaty. There was an electricity around me that I feared would paralyze every muscle in my body.

I never thought I was afraid of public speaking. I’ve facilitated workshops, taught classes, done lectures. I learned to enjoy being on stage or at the front of the room, though in the back of my mind horrible thoughts lurked – like, “What if I let these people down? What if I waste their time? What if the things that come out of my mouth don’t make any sense? What if my presentation is just ho, hum and people start to yawn, or check their phones, or tune out altogether?”

I’ve resisted these fears in my past – fought them with long, hard preparation and research and practice. I’ve poured over my subjects, outlining them, dissecting them, breaking the concepts down and then putting them back together. I’ve designed curriculum, carefully constructed to ensure that each learning point was supported, reinforced, tested. I’ve memorized it, dreamt it, ate it for dinner, and regurgitated it again and again and again for practice.

But the more polished and prepared I tried to be, the less I connected with my audience. The less fulfilled all of us came away from the presentation feeling. And my greatest fears became a reality. They were bored. They were restless. They left wanting something more. And so did I.

The truth is, for everything I know, there is far more that I don’t know and want to learn. The more I venture into that part of me that doesn’t know things, the more curious I am. And the more I indulge my curiosity, the less I care about managing my appearances, needing to come across as someone who’s got it all figured out. Instead of filling my mind with stuff that ends up feeling more like clutter than anything else, I find that my heart begins to open and beat with a new energy and vibrancy. It receives. It remembers. It guides. It connects.

I’m intrigued with people who are willing to courageously step on stage and talk about what scares the hell out of them. I enjoy watching the bloopers more than the polished, perfected performance. Let me see you at your most vulnerable. Not so that I can feel superior to you, but so that I can be inspired by you. Because what keeps us from truly connecting with each other is our need to cover up and mask the common denominator that truly unites us. We are human. We feel. We cry. We love. We yearn. We try. We leap. We fall. We get back up again.

In conversations with people, when I dare to forget about my mask, my facade, my persona — and just say what’s in my heart, I am liberated. I am connected. I am transformed. Sometimes when I do that, the people around me drop their facades too and things begin to get interesting. We dispense with small talk and go for the good stuff. We lose sense of time and space and are embraced by the electric buzz of possibility and wonder. And we leave each other’s presence feeling uplifted and inspired.

That’s what I want to bring to the stage in every area of my life. I’m beginning to realize that the powerful part of writing, speaking, creating a video, engaging in conversation — anything we do to connect with others — is not so much about finding the perfect combination of words, but rather about tapping into an energy — live, vibrant, pulsing, bright, beautiful.

Our greatest opportunity is to create a bridge through which this energy can somehow travel from one to another in such a way that it will liberate, soothe, uplift, energize, inspire, and fill us all up with boundless passion and light until we burst in a joyous explosion of blissful exhilaration, and brighten everything and everyone around us.

That was my intention that one weekend when I got up in front of people and spoke without any preparation, and it is still my intention.  With this blog, in my meetings with clients, with my family, my friends, and my very self.  Polished? Perfected?  Heck no.  Fun?  Thrilling?  Worth the risk?  Ohhh, yes.  And I’m just getting started…

What can you do today to forget about polished and just let it rip? Move into your fear. There is energy and electricity there. For you. For me. For all of us.

I dare you.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

Leading with Presence

 

Driving to an appointment the other day, I went to make a right turn and couldn’t help but notice the people in each of the cars lined up waiting to turn left.  One woman had a forlorn expression, and her head drooped over her steering wheel.  The woman in the car behind her revealed a smile and an upward glance that seemed full of joy and anticipation.  The face of the man in the car behind her was twisted up and his shoulders appeared to be close to his ears.  His eyes were locked onto his blackberry, which he held in his free hand.

I smiled as I realized that I could relate to each of these people.  I could have been any of them at any given time.  And then the thought occurred to me that I could be any one of them as the day progressed.  Which would I choose?  The answer to that question could very well determine the quality of my entire day, and could also quite likely impact the quality of the day of those around me as well.

Every once in a while when I go out running I see a little old man riding a beach cruiser.  In the dawn hours, as the sun begins to rise above the horizon, the light on his handlebars shines brightly.  He is kind of a round man with short, fuzzy white hair and bright blue eyes.  He pedals his bicycle so slowly that it is a wonder they both don’t just fall over.  But what is most striking about him is that he is always smiling.

Every time I see this man, rain or shine, it seems he has something to be happy about.  And his smile isn’t just the polite grin that people often flash as they enter each other’s space.  It is the kind that comes from a deep satisfaction and wonderment with life.  The little light on his bicycle shines brightly at the crack of dawn, but the radiance around him is even more vibrant.  I find myself hoping to see him on my morning runs and experiencing a wave of joy and delight every time I do – feeling lighter and happier just for the experience of having crossed his path.  His presence alone is truly inspiring.

I think emanating a positive presence is one of the most crucial things leaders can do for people.  And to have this kind of influence and effect on others, you don’t have to have a fancy title, a bunch of people reporting to you, or even be a part of an organization at all.  People pick up, consciously and subconsciously on the energy we emanate – and for better or worse, those we spend a lot of time around will often align themselves with it.  True leaders – in any setting or vocation – are consciously aware of the tone they set through their own presence.  They use it to uplift and inspire others, seeing the brilliance of everyone and everything around them and always reflecting it back. 

I wonder whether that little man on the beach cruiser has any idea of how profoundly he has affected me.  And I wonder if you realize the effect you can have on the lives of everyone around you as well…  maybe without even having to say a word.

“We can do more good by being good, than in any other way.”     

~ Rowland Hill

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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In the Shadow of a Daunting Task

 

Do  you ever get to a place where you’ve just run out of energy and feel like you simply can’t do another thing?  For many, this seems to happen around 3pm or so – or right after lunch.  I used to think it was just a biological phenomenon – perhaps the effect of having to digest food, or needing to eat some.  I’ve tried chocolate, but it never quite works as well as I’d like it to – and it just leaves me wanting more.

One afternoon, I felt like I hit a wall.  And I did.  It was physical as well as mental.  I actually felt the wall go up as I contemplated a list I recently made of all that I hope to accomplish in the coming weeks and months and tried to figure out where (and how) to start.  The sensation originated in my stomach and rose slowly up my chest, kind of like heartburn.  Then it sunk heavily like a boulder thrown into a pond, covering my mind with muddy residue.  My impulse was to escape.  So I left my computer and took a short break, slumping into an overstuffed chair and closing my eyes for a minute.

As I sat there, I began to think about my state and see if I could identify its cause.  It was not an unfamiliar feeling.  I had experienced it another time after our dog tore into a bag of garbage containing remnants of the previous evening’s dinner and spread it all over the yard – and again right after I opened the box containing my new wireless printer and sat staring with an aching head at instructions that may as well have been in a different language.  And then I realized that it wasn’t the work ahead of me that was causing me the angst as much as what I was believing about it.

At bedtime, when my kids were young, they would get scared by shapes in their room that they couldn’t make out.  In the absence of information, they created their own stories about what they were seeing, which usually involved some kind of monster or other unwelcome guest.  But once the lights were flipped on and they realized the shadows were simply the product of a jacket thrown over the back of a chair or a teddy bear with a large hat, they settled back into their beds and slept peacefully.

I think we do this all the time with the projects and tasks we face on a regular basis – and sadly, also with our grandest dreams and visions.  In the light of day, we see them glimmer with promise and possibility.  But in the dark, our doubts and fears creep in and have a way of distorting things.  This is the point where the skeptics welcome the optimists to reality.  But it isn’t reality at all.  It is an illusion that has been created by a frightened mind.

The stories we tell ourselves in the dark are those of peril and potential failure.  In the absence of knowing exactly what it will take to accomplish the task, project or dream and whether we will be able to execute it, we begin to identify with our doubt, which amplifies the enormity that lies before us.  The shadow of a task magnified becomes a feat that feels insurmountable.  But flip on the lights and challenge the assumptions that make a creation feel heavy, and it becomes a collection of smaller pieces that can be gradually assembled over time.  As Lao Tzu once said, “A journey of a thousand miles begins with a single step.”

Whenever I feel that heaviness that comes with completing a task, I know that I have entered my dark room.  In the absence of light, I am prone to question my ability and my nerve, compare myself to others, and amplify the work it will take to finish that task (especially the bigger tasks!).  The darkness has a way of casting shadows on everything else that needs to get done as well. But in the light, I realize all I need to do is one step at a time – and then another step – and then another step.  And each seemingly insurmountable task can be broken down into a simpler component that I can get through with even just a little effort.  I can breathe through my fear and move into each experience, letting go of the outcome and enjoying the process itself.

When I stop to think about it, cleaning up the garbage the dog scattered around the yard wasn’t nearly so miserable as I thought it would be.  And setting up the printer wasn’t either.  The other, higher aspirations can be approached in a lighter, simpler manner as well.  With this in mind, I will keep on accomplishing my tasks… one step at a time.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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Conquering Clutter… and Other Hairy Monsters

 

Do you ever feel as though the little things you’ve left undone accumulate to the point that they close in on your space – both physically and mentally?

This video is about my experience with that phenomenon and what I decided to do about it one day.

Why conquering clutter is so important.

Just like our computers, we too can only handle so many programs running at once.  When we succumb to procrastination and do not take the time to simplify and process things that need to be taken care of, things have a way of freezing up.  In addition, our view of reality becomes warped as problems and challenges become magnified and the stories we tell ourselves about what needs to happen to get through them become frightful and intimidating.

To keep yourself from experiencing the overwhelm and frustration that comes from clutter building up in your office and in your mind, GET INTO ACTION and do what you are most afraid of.   

Key points from the video:

• Clutter is frequently a result of not wanting to make a decision – which is often a product of not wanting to make a mistake.
• The things we leave undone accumulate until they begin to become overwhelming.  Our space and our minds become cluttered when things take up more space than they should.
• To bust through your clutter, go directly to the things you are most afraid of and JUMP IN!  Remember: You don’t need to get things done perfectly – you just need to get into action. 
• Moving forward is far better than staying in the rut you might find yourself in.

“Always do what you are afraid to do.” ~ Ralph Waldo Emerson
 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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The Weak Side of a Strength

 

I often conduct 360 feedback interviews for my coaching clients, which entail interviewing an assortment of people including their bosses, employees, customers, and peers to find out what the client’s perceived strengths and areas of opportunity are.  It almost never fails that the areas that get in the way of people’s effectiveness and continued success are in some way strengths overdone.

The best listeners often get so wrapped up in passively listening to others that they forget to talk or to bring their views to the forefront.  Those who have the admirable quality of being direct and letting others know where they stand can fall prey to delivering messages with a little too much force and not enough tact.  Optimism can become naiveté, and realism can become pessimism.  Thinking big can lead to overlooking the details, and those who are known for their precision are often criticized for missing the bigger picture.

Think about your unique strengths. 

What happens when you turn the volume level on them up too high?  A big part of sidestepping our pitfalls is simply becoming aware of them.  Without that, you will never know what you do not know and your strengths overdone will become your blind spots.  But when you observe yourself with awareness, you can recognize the areas that can be fine tuned and take action to keep yourself from falling into patterns that are unproductive and ineffective.

Lead with our strengths.

They are an essential part of our leadership and the uniqueness we bring to it.  It is important for us to find work that is aligned with these strengths (and to do the same for our people).  But we cannot allow our strengths to become crutches.  When we over rely on them, we are blocking other parts of ourselves that need expression.

We can begin to balance this out by recognizing others who have strengths that compliment our own and appreciating what we can learn from them.  And we can stretch ourselves beyond our comfort zone in an effort to explore parts of ourselves that do not regularly come to the table.  The more we practice these new behaviors, the better we will be able to employ them.

 

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How Your Mindset Can Help You Overcome a Setback

 

“Ryan, if you knew how this day was going to end, would you do it over again?” I asked him.

“Yeah.” He answered without missing a beat.

“Would you have any hesitation going snowboarding again after your wrist heals?” I inquired.

“Nah!” he replied. “Let’s come back for sure.”

This is an excerpt of a conversation I had with my son at age thirteen on the way to urgent care after his first attempt to snowboard. I was inspired by his lack of hesitation. And his courage. But most of all, with his mindset.

Mindset is the key to overcoming setbacks. Your mindset determines—to a large degree—whether you see the experience as a success or a failure. And the way you see the experience will have an enormous impact on whether or not you will try that experience again.

What’s the big deal if you don’t try an experience again?

Well, the problem isn’t so much the broken bone—in my son’s case—which will inevitably be accompanied by a certain amount of pain. The problem is letting the setback deprive you of a future that could bring you an immense amount of joy and satisfaction. And most people let seeming setbacks deprive them of joy and satisfaction more often than they realize.

It could be the proposals they poured their hearts into to that never really went anywhere. Or the promotions they were working toward for months that ended up going to someone else. Perhaps it was the first time they went out their comfort zones, only to feel as though they landed on their backside with nothing but broken bones to show for it.

Confusing Skill with Potential

You confuse skill with potential when you decide that you’ll never be good at something because you didn’t get it right the first time you tried it. Or the second time. Or the tenth time. Most people do not have a high degree of skill when they try something new. But doesn’t mean they don’t have an enormous amount of potential.

When you confuse skill with potential, you tell yourself a story that has you making an assessment of yourself based on a very limited amount of data. The story goes like this: “Boy, I was really bad at that. I’m just not cut out for it. I should leave it to other people who actually have talent.”

You allow it to keep you from trying something again. And trying something again is exactly what you need to do in order to gain the very skill you are having difficulty executing. So your story becomes a self-fulfilling prophecy. You miss out on the joy of ultimately mastering that skill. And so do all the people who would have benefited from what you could have accomplished if you did.

But that’ s not the only story that can get you into trouble.

Taking an Experience Personally

When you take an experience personally, you make it more about you than anything or anyone else. Your universe constricts and you become the center of it. You feel hurt and rejected, or angry and resentful. You replay events in your mind and question what you did to screw things up. You think, “if only I would have done this, or been more like that, things would have gone better.”

You become so fixated in feeling wronged or victimized that you render yourself powerless. In an effort to avoid being hurt again, you may hedge your bets, fly under the radar, try not to get your hopes up. And this act of withholding keeps you from doing the very thing that could allow you to succeed next time.

Often, setbacks have nothing to do with you as a person.

You lost a big client. Yet in retrospect, you realize the client was a huge pain in your rear end, sucking up time and energy that you could have dedicated to someone you really love to work with. And if you take it personally, you’ll keep your perfect client from seeing the very thing in you that could cinch the deal.

What If It Was Personal?

But what if it did have to do with you? What if you came on too strong? Or too meek? Or if there was something you could have done to get that promotion, keep that client, succeed with that proposal? Well, if you take it personally you may never have the courage, the confidence and the open mind it takes to solicit or receive the feedback you need and to act on it in a way that allows you to succeed next time.

There is a difference between taking things personally and learning what you could do differently next time. Taking things personally causes you to contract. And learning allows you to expand. Which will you choose?

Conclusion

My 13-year-old son reminded me of the importance of mindset in my own life.

Though it’s not likely that snowboarding will be in my future, there is a good chance that I will fall the next time I try something new. When I do, I will remember how his lack of regret and eagerness to try again kept him from an unproductive mindset.

And I will pick myself up, tend to my broken bones, and allow myself to enjoy the joy and satisfaction that comes from getting back on the slopes.

Aligning your mindset with your desired outcome is an essential and often overlooked practice – a major focus of The Real Leader’s Guide to Freedom & Flow Group Intensive. For more information, visit The Real Leader’s Guide to Freedom & Flow Group Intensive.

Implications for Real Leaders

The Real Leader Revolution is bringing to a head the need for businesses to better tap the power and potential that exists within the people who are the lifeblood of their organizations. This energy, when properly catalyzed and harnessed, will create the kind of value that earns loyal customers, increased market share and strong, sustainable profitability.

To find out more about how you can unleash this talent, energy and potential in your own organization (starting with yourself), sign up below to receive your copy of The Real Leader Revolution Manifesto as soon as it is released.

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How to Leverage Untapped Talent, Energy and Potential Through Behavioral Styles

 

According to Gallup, employees who exercise their strengths on a daily basis are three times more likely to report having an excellent quality of life, six times more likely to be engaged at work, 8% more productive and 15% less likely to quit their jobs.

But sadly, in many organizations people are not given many opportunities to do what they are best at.

Worse, some people are routinely put into situations that are dissatisfying to them, leading them to shut down and leaving an untold amount of talent, energy and potential untapped in many organizations.

Identifying what people are skilled at and ensuring the roles, projects and initiatives they work on are a good fit requires discernment and dialogue. Having a better understanding of behavioral styles and what motivates people with each of those styles can really help.

In my last post, How to Create Synergy and Collaborate with People’s Differing Styles, I explained that there are two continuums that people fall on: task versus people orientation and introversion versus extraversion. If you overlay each of these continuums, you will create a matrix with four quadrants that make up each of the four behavioral styles of the DISC Behavioral Style Model.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

Today, I’ll provide you with some tips for leveraging the strengths of people that operate with each of these four behavioral styles. Remember, sometimes people operate with more than one, so you may want to check out recommendations for all that could potentially apply. See my last post for an overview on how to determine which style others most likely operate from.

Matching Work to Task Oriented, Extraverted Individuals (Style = Dominance)

People who are extraverted toward task are energized by challenges – the more daunting the better. They thrive in turnaround situations where they can make sweeping changes to save a struggling enterprise, venture or initiative.

They like to be in charge and tend to be very directive and decisive. They come to life in situations that require them to get others to act on things quickly but will quickly get frustrated if they are not given authority along with responsibility.

Those whose primary style is Dominance are big picture people who get bogged down with too many details and frustrated with anything that keeps them from taking quick, intense action. Inefficiency will drive them crazy and they will feel hemmed in when surrounded by constraints that get in the way of progress.

They prefer to work autonomously and will feel stifled by managers who hover and appear to be overly controlling.

Matching Work to People Oriented, Extraverted Individuals (Style = Influence)

People who are extraverted toward people thrive on social interaction. They like (and want to be liked) by everyone they meet and often possess the kind of charm that can win others over in a relatively short period of time. The excitement and buzz they generate around things they believe in allows them to be highly persuasive, which lends itself well to situations where influencing others is paramount.

Natural cheerleaders, they excel in situations that require enthusiasm and optimism. They have the ability to infuse energy and lightness into the dreariest of environments and often rely on humor that allows others to loosen up and get unstuck and revitalized.

Those whose primary style is Influence are also big picture people who get bogged down in details. They are highly creative and visionary people who get excited about things even though they may not have data that suggests their optimism is merited.

Because they tend to take things personally, they can be deflated by people who are overly skeptical and negative. They work best with people who support them and provide them with the data they need in a way that doesn’t rein them in or dampen their spirits.

Matching Work to People Oriented, Introverted Individuals (Style = Steadiness)

People who are introverted toward people are extraordinary listeners who hear and notice things others do not. They also have a natural tendency to diffuse tension among people who are overly stressed, frustrated and worked up – sometimes without even saying a word.

People whose primary style is Steadiness love to contribute and be of service to others and are content to operate in the background rather than the spotlight. Their ability to understand and connect with others allows them to serve as a bridge between people who are having difficulty seeing eye to eye. They gain and sustain support and buy in from others because of the solid level of trust they cultivate.

They are also very insightful, but often are unlikely to share their observations and ideas with others because they are uncomfortable drawing attention to themselves and tend to underestimate the impact they could potentially have. They do best in settings that encourage them to provide input but allow them time necessary to organize their thoughts before having to present them to others.

These people are steady, thorough, easy going and warm hearted. They can be depended on to deliver and follow through consistently, though often at a slower, more methodical pace.

Matching Work to Task Oriented, Introverted Individuals (Style = Compliance)

People who are introverted toward task strive for perfection, order and consistency. They thrive in situations where processes and procedures are clearly spelled out and place a high value on data that allows them to achieve and maintain a high level of accuracy, precision and security.

People whose primary style is Compliance have a high attention to detail. They prefer to rely on the tried and true rather than reinventing the wheel and tend to be somewhat risk averse. Because of this, they excel at making sure work is up to or above standard and nothing significant gets overlooked.

They often enjoy doing research and analysis – a welcome complement to other styles who would rather work at higher levels and surrounded by people. They do best in an environment that allows them to spend the time necessary to ensure things are done right the first time, where processes and standard procedures are clearly spelled out and enforced and high quality is essential.

Because they tend to be driven by logic and data, they can get frustrated in situations where people are overly emotional for reasons that do not appear to be rational.

What You Can Do Right Now

Think about the people who report to you or serve on teams you oversee. Use the information above (and/or see my recent article on recognizing styles) to identify what is likely to be the predominant style of each person. Ask yourself whether the projects they are currently working on and/or the roles they are playing are well matched to those styles.

You don’t need to drastically reengineer people’s jobs to ensure the work they are doing is a good fit for them. Sometimes the smallest tweaks make the biggest differences. Use your insight to begin a conversation with them that will open the door to better understanding and utilization of their talent, energy and styles.

If you would like to utilize the DISC Behavioral Style assessment to see how you and others in your organization score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.  The assessment is completed online and will provide you with a comprehensive twenty plus page report that provides a tremendous amount of insight – including a full page on Keys to Motivating and another on Keys to Managing.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.

 

How to Create Synergy and Collaborate with People’s Differing Styles

 

Are there people in your office (or your life) that drive you crazy because they insist on doing things so differently than you do? 

When all you want is a high-level overview, they drown you in details.  Or maybe you’re the detail-oriented person who gets irritated with people who insist on going full speed ahead with what seems like a very haphazard plan (or no plan at all).

Perhaps you are an eternal optimist surrounded by devil’s advocates who seem intent on proving that your greatest ideas will never fly.  Or you may be the practical realist that gets exasperated at what appears to be pie in the sky ideas that lack the scrutiny necessary to pass muster in the real world.

How do you deal with these differences?  One thing’s for sure – treating others the way you’d like to be treated is a surefire recipe for frustration when one person’s preferences are another person’s irritations.

But what if there was a way to better understand people’s differing styles – and to leverage them so that instead of frustration, there was appreciation, collaboration and synergy?

Last week I presented one of my most popular workshops, Communicating with Style: The DISC Behavioral Style Workshop to an annual meeting one of my clients regularly holds for their customers.  In this article, I’ll share with you the framework I presented to them that will give you a leg up on improving relationships with the most important people in your life – both at work and at home.

There are two different continuums of preferences that people’s behaviors fall on.  One is task versus people orientation and the other is introversion versus extraversion.

Task versus People Orientation

If you gathered a group of people together to work on a project, some of them would be very concerned about what needs to get done, what a successful outcome would look like and how it would be measured, what action needs to be taken, and who will do what.  These people have a strong task orientation.

Others would be interested in how the project impacts people and whether their interests are represented.  They’d also be intent on knowing whether the makeup of the group includes people with the skills and experience necessary to successfully serve others.  These folks have a strong people orientation.

It doesn’t mean task-oriented people don’t like people – they just think about the task at hand first.  And it doesn’t mean that those who are people-oriented don’t care about the task – they just think first about the people who are impacted by it.

Extraversion versus Introversion

There is another continuum to consider that we can overlay onto the first one.  Most people think of extraverts as those who are outgoing and introverts as those who are more shy and reserved.  This is true as it relates to people.

It is a question of where the energy goes first.  Extraverted people direct their energy outward to start.  As it relates to people, they tend to talk more than they listen, and they often do so before they give much inward thought to what they are going to say.   In the DISC Behavioral Style model, this is indicative of the I style, which stands for Influence.

Introverted people direct their energy inward first.  As it relates to people, they are more inclined to listen before they talk, and they prefer to organize their thoughts within themselves before they articulate them to others.  In the DISC Behavioral Style model, this is indicative of the S style, which stands for Steadiness.

Extraversion and introversion can also relate to task.  When energy goes outward toward a task (extraversion), it leads people to be intensely results oriented – wanting to jump into action before they have planned or considered the environ

ment.  In the DISC Behavioral Style model this is indicative of the D style, which stands for Dominance.

Introversion toward task leads people to want to plan and prepare, research, polish and perfect before taking action and/or putting something out into the world.  In the DISC Behavioral Style model, this is indicative of the C style, which stands for Compliance.

The DISC Behavioral Style Model

If you have an understanding of the two continuums, you can begin to appreciate the four different styles people tend to behave with.  Think of someone right now whose style you are curious about.

• Is this person more task oriented or people oriented?  If she is task oriented, she is likely to be high in Dominance or Compliance.  If people oriented, she is likely to be high in Influence or Steadiness.
• Is this person more introverted than extraverted?  If introverted, she is likely to be high in Steadiness or Compliance.  And if extraverted, she is likely to be high in Dominance or Influence.

D = Dominance (Task-oriented + Extraverted)

I = Influence (People-oriented + Extraverted)

S = Steadiness (People-oriented + Introverted)

C = Compliance (Task-oriented + Introverted)

We all have a little bit of each behavioral style within us.  Most of us have more of one style than others.   Some people are high in more than one of them.  You can have a high level of people orientation, like me, but also be a little bit extraverted and also somewhat introverted.  My style is high in Influence people-oriented and extraverted), but also very high in Steadiness (people-oriented and introverted).

How You Can Use this Understanding to Help Improve Your Effectiveness

Often people on opposite ends of any spectrum will have difficulty understanding and/or relating to each other.

As an example, task-oriented people can become irritated when others shift their focus from the task at hand and go to great lengths to ensure people feel included or are having a good experience.  And people-oriented people get frustrated when it appears those who are task-oriented are leaving people out of the equation.

But each of these people needs the other.  Task-oriented people need people-oriented people to ensure their solutions will meet the needs of those being served – and that they will buy into any changes that may be difficult for them.  People-oriented people need task-oriented people to ensure they take the action necessary to serve the people they care about within a small enough window of time to make a true impact.

Similarly, extraverted people need introverted people to help them see what they would otherwise miss and hear what they might otherwise talk over.  Introverted people need extraverted people to initiate conversations, help them come out of their shells, voice their insights, concerns and ideas and get things done.

Though people whose styles are different than our own can irritate us, when we begin to recognize that they can help us to be more effective, this appreciation leads to synergy.  It unlocks talent, potential and energy in organizations that can lead to higher morale, greater productivity, higher engagement and higher profits, market share and customer growth and loyalty.

What You Can Do Right Now

Think about what style you are inclined to utilize most.  Then ask yourself who you can partner with that is strong in areas you may not be to ensure that you can complement your approach in ways that are more likely to lead to a successful and sustainable outcome.

Encourage an appreciation of different styles and approaches within your organization.  Call attention to people’s strengths and how they complement each other.  Help them see how their unique styles allow them to do things together they would not be able to do individually.  Recognize those who go out of their way to embrace and leverage their differences and show them how it is done through your own example.

If you would like to complete a DISC Behavioral Style assessment to see how you (and/or others) score in each of the four behavioral styles, contact me at Diane@DianeBolden.com or give me a call at (602) 840-3627.

And if you are interested in learning more about behavioral styles and how you can leverage them to dramatically increase your individual and organizational effectiveness, consider enrolling in my new self-study version of Communicating With Style: DISC Behavioral Style Workshop or bringing this workshop in house.